Mark Smith Email & Phone Number

DISTRICT MANAGERPositioned to deliver leadership excellence, resource maximization, operational efficiency, revenue and profit generation, expense control, and team development.PROFESSIONAL PROFILE• Accomplished operations and performance management professional with over 15 years of solid operations, strategic planning, business expansion and organizational design experience.• Successful producer of bottom line results by driving sales, raising gross margin, increasing inventory turn, reducing shrinkage/expenses and achieving net profit objectives. • Well-rounded perspective through successful positions as big-box store manager, multi-unit manager and corporate-level operations director. Individual P/L responsibility of $50M; district staff position for $500M market; complete P/L responsibility for 7 store chain. • Extensive experience in opening new markets, including site preparation process, store set-up, staff hiring and training, marketing and promotions, and grand opening event execution.• Enthusiastic leader in talent acquisition, manager training and development, all phases of succession planning and employee retention.• Proficient manager of entire training and development process including policy/procedure authorship, computer-based training design and development, and running a corporate university.• Skillful at implementation of customer service initiatives through clearly defined objectives, training, measurement matrixes and results reinforcement.AREAS OF EXPERTISE• Cross-Functional Project Leadership• Customer Service Excellence• Financial Planning and Analysis• Human Resources • JIT Productivity Maximization• Mentoring and Coaching • Operations Management• P/L Administration • Performance Management• Process Improvement• Project Planning• Sales and Marketing• Shrink Reduction• Succession Planning • Talent Acquisition• Technology Deployment• Training and Development• Visionary Leadership

Listed skills include Leadership, Profit, Training, Loss Prevention, and 11 others.