Mark Smith Email & Phone Number

Cardiff, Wales, United Kingdom

Cardiff, Wales, United Kingdom

My role involves being the frontline point of contact for customers, where I manage a wide range of needs, including general enquiries, setting up new accounts, managing existing customer funds, registering Power of Attorneys, and handling bereavements. This year my role profile has expanded to answering customer questions on our mortgage phone line. In.

Cardiff, Wales, United Kingdom

As a trainer on secondment in head office within the customer service department, I was force to be reckoned with! My main duties included training new starters across various teams, including the customer service team, mortgage admin, CCR, underwriters, bereavement team, savings team, and customer support. I was a pro at upskilling existing staff on.

Cardiff, Wales, United Kingdom

I am dedicated and passionate individual I took the role as the first point of contact for the branch seriously. I am committed to delivering an exceptional experience to my members, always ensuring that their needs are identified and met in a personalized way. My hard work and dedication have not gone unnoticed, as evidenced by the 'Delivering with.

Cardiff, Wales, United Kingdom

My role was based within customer services running the IT support for customers. The role was split between managing the team and serving customers. I would create and maintain rotas to ensure staffing levels were right for the level of customer interaction and demand. The practical part of the role was helping customers set up and maintain computes, IPads.

Cardiff, Wales, United Kingdom

I started working as a Christmas temp, before being taken full time after Christmas. I started working in the Cafe and within six months i was asked to be a team lead. This role required me to manage the team while stepping in to cover any section that was needed. I coached the existing staff and help recruit new members of staff. After working in the cafe.

Sydney, New South Wales, Australia

I worked as a tour guide for the opera house, which required planning tours for large groups. While there I worked with tour companies, hostels, hotels to increase numbers of tours and increase gift shop sales. When i worked there, the opera house didn't allow walk in tours, I worked with management to allow this and as a result it is now standard to have.