Mark Smith Email & Phone Number

Beaverton Oregon

Portland, Oregon Area

Test Engineer & QA Lead • Automation test case and framework development. Using Test Complete, develop automated test cases in order to provide automation of existing manual regression test cases.• Automation framework architect - create custom functions to consume automation test case driver files.• Manual test case development. This includes analysis of functional requirements and user stories to create and ensure testing coverage.• Managed groups of testing personal including both onshore and offshore teams.• Mentored team members as to techniques in developing test cases or implementing testing efforts.• Midterm and Year end reviews of team members. This included developing year-to-year goals, progress, and final assessment.• Technical SME with application data and reporting. Using extensive SQL knowledge, I have developed custom SQL scripts to validate testing expectations for use with all functional team members.Testing Coordinator• Managed testing progress of a 600+ million dollar development effort in order to ensure testing deliverables and deadlines.• Reported to Sr. Management and Executives testing progress in order for I.T. leadership to make informed decisions based on test results.• Using HP Quality Center, developed specialized reports and custom metrics for daily testing progress reports. Reports provided open disclosure of release readiness to outside teams and management.• HP Quality Center Site and Project administrator for supporting testing and defect management at UTi• Release defect manager - Oversee defect management between QS, Development, and Release Management groups. Coordinating retesting effort from between development and QS.

Specialized in verification of data migration from legacy Informix, MS SQL Servers, Oracle systems into SQL Server 2008 platform. Cognos report tester validating Cognos management and finance reports and cubes.

• Analyzed and audited customer’s global Internet web properties and services including detailed application, database, and network performance and availability analysis proactively identifying customer problems and formulating solutions.• Worked as an outsourced Keynote technical performance and availability consultant providing a billable revenue resource for the company.• Specialized in custom software development (Scoreboard - Java/PERL/SQL) for principle clients generating both revenue and customer retention.• Defined detailed request for proposals (RFPs) with technology and financial customers resulting in precise expectations for both the client and consultant team.• Focused in middleware and client/server application technical support and analysis.• Provided high-tiered support of company products to outside sale staff and customers including white papers, trade show presentations, and onsite sales support.• Constructed a robust HTML scoreboard interface to visualize the QoS of Keynote’s top customers (C#, MySQL).• Performed SQL procedural development, SQL tuning, data storage requirements, and quality assurance on Oracle 9i/10g and MySQL 4.x/5.x databases.• Architected, administrated, and tuned a 50 Million records per day MySQL database system that was replicated and duplicated in remote data centers.• Developed synchronization processes to maintain data parody between active and standby database systems.• Designed a multi-threaded Oracle PL/SQL application to aggregate every hour 20 to 30 Million raw records into hourly, daily, and group statistics (JAVA, PL/SQL).• Using SQL stored procedures, and specialized deployment of measurement agents, created a near real-time measurement system of cross validation of results in order to reduce false negatives of problems.• Created ETL applications to translate, correct, and process over 40 Million records a day from XML or flat data files into a MySQL database (PERL, HTTP, FTP, XML, CSV).

• Worked with large corporations to integrate corporate proxies with communication components• Served as technical and sales engineer for high volume sales associates• Provided other engineers and QA department with valuable customer experience feedback• Served as the team support lead with PointCast’s top customers to insure complete customer satisfaction

• Worked for a very small start-up where multiple skills were required to achieve results• Used technical expertise to market products at trade shows • Worked with and supported early video streaming products and processes• Performed critical QA in order to improve the product line and determine its potential

Provided customer phone and email support for NetManage TCP/IP stack and Microsoft Windows IP products.