Mark Smith Email & Phone Number

As a Technology Lead I work with business and operations to create best solutions balancing design/development time against realistic customer needs.Responsibilities and offerings:• Extensive SE development (Progress Software), design, and code reviews.• Ensure technically sound product and functionality offerings.• Coordinate priorities with clients, operations, and project managers.• Work with offshore resources to resolve issues and raise development and QA skills.

I began as a manager in the Support Division managing six team Leads covering server side development, user interface development, business analysts, research/subject matter experts, data support services, and SQA. I was subsequently promoted to QA manager for the company. Key Accomplishments and Responsibilities:• Oversaw all development, QA, and deployment of a Tax Compliance product after the initial version of the release cycle.• Maintained issues, test cases, and project documentation in SharePoint and Bugzilla.• Established written processes and procedures for determining which 'wants' moved to requirements. • Worked closely with the tier 1 and tier 2 customer support manager to promote better documentation of customer reported issues.• Managed the product support process, including release level documentation.• Initiated weekly corporate manager meetings to foster communication and facilitate product direction awareness. • Initiated weekly corporate meetings for Team Leads to focus concerns and drive product development opportunities. • Was instrumental in beginning test case reviews against PA/BA developed specifications.• Used WinSQL to query data for consistency and coverage gaps.• Instituted a philosophy of task ownership, responsibility, and pride

I began as a senior business analyst and was progressively promoted to several management positions including development manager, support manager, and SQA manager.Key Accomplishments and Responsibilities:• Resource, budget, and project management.• Oversaw contractor development of a specialty WMS written in Progress, a 4GL using Oracle as the data repository.• Lead a team in deploying and supporting custom applications in the US, Mexico, and Asia. • Managed a second level support team dramatically reducing open issues and aging.• Communicated with senior management on progress of resolving wide outage issues and resolutions.• Lead a daily international call regarding open issues and upcoming outages.• Contributed to evaluation, selection, implementation and maintenance of information systems ensuring appropriate investment in strategic and operational systems. • Managed two SQA teams responsible for audit, functional, integration, and regression testing of several vendor supported and in-house written applications. • Management member on a Workplace Enhancement Committee chartered to increase moral and productivity in the workplace. • Active member of the Change Control Board responsible for ensuring all software changes were tested and approved and that necessary notifications, both internal and external, were made.• Assisted with SOX compliance and a Pandemic Preparedness Plan.• Responsible for interviewing candidates, performance evaluations, and career development discussions

• Co-wrote commercial software that was sold across the United States and Canada. • Extensive requirements gathering for clients wanting to develop and/or purchase software.• Directly involved in personnel requirements, work flow studies, and salary surveys.• Performed systems reviews, analysis, and capacity planning. • Directed and participated in system and end-user documentation preparation.• Prepared and evaluated requests for proposals.• Determined vendor competencies and capabilities. • Responsible for client relations and billing.• Traveled extensively representing the firm at various professional gatherings and business development opportunities.