Mark Smith Email & Phone Number

Colorado Springs, Colorado, United States

Colorado Springs, Colorado, United States

Colorado Springs, Colorado Area

• Provides services to veterans and military affiliates within the local community to facilitate transition from military to civilian sector of employment.
• Conducts intake assessments with prospective clients to develop vocational strategic plan and identify historical employment data, credentials, and individualized goals.
• Assists clients in navigating and linking clients to resources needed and linking them to wrap around services that Mt Carmel Veterans Service Center and other community partners can provide.
• Provides one-on-one, telephone and email assistance to assess barriers of clients.
• Creates plans of action to assess clients’ barriers.
• Facilitates training and resource panels for active duty personnel at military installations in the local area.

Ft. Carson, Colorado

• Provided onsite briefings/training to participating unit personnel in Sample Data Collections (SDC) procedures and unit responsibilities.
• Monitored operation procedures and operating performance on equipment under the SDC program.
• Monitored maintenance being performed on equipment under the SDC program.
• Collected all operational, supply and maintenance information (data) needed to complete SDC forms and to write Special Reports and required monthly reports.
• Entered data in on site computer, processed data to include running and correcting edits, transmit data to supervisor and follow all other instructions from technical staff.Page 2, Mark Smith
• Ran output products from onsite computer and maintained records on who requested the output product, what it is to be used for and the tangible or intangible benefits derived from it.

Colorado Springs, Colorado Area

• Supervised and coordinated the delivery of quality services on a specific shift at an assigned customer. Acted as a liaison between site supervisor, Account Manager/Field Operations Manager and security officers..
• Assured that officers received appropriate training, developing them in both technical and professional skills; also may include assisting manager in performance management (coaching, counseling, disciplining.
• Assured that employee grievances are heard with help from appropriate district or region HR support employees and Account or Field Operations Manager.
• Excellent communicator (both verbal and written) and capable of handling typical and crisis situations both efficiently and effectively.
• Addressed employee relations issues, such as harassment allegations, complaints, and other employee concerns.

Ft. Carson, Colorado

• Supervised a crew of 11 Army recruiters in daily operations, including evaluations and discipline.
• Monitored complex operations and instruction from senior management.
• Trained and mentored a recruiting organization of 28 personnel in operations, training, and sustainment
• Counseled candidates regarding career details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.
• Communicated expertise of principles and processes managing customer and employee services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Supervised, trained and evaluated 48 recruiting offices and 200 personnel over a 5 state area.

Bachelor Of Science - Bs

Associate Of Arts - Aa, Business Administration And Management, General