Mark Sole Email & Phone Number

Assisting various support teams with the client facing, onsite presence required for both IT Support and new projects.

Midhurst

IT Support for technologies accross the National Park.Service Delivery for any outsourced functions.

Haywards Heath

Support for all IT services across a wide client base, delivering efficient solutions and support.

Paddington, London

Initially working on a global helpdesk alignment project and effectively utilising technical knowledge and business acumen to facilitate the achievement of SLAsPersonally selected to take over the management of a helpdesk team whilst covering long term sickness, with involvement in providing training to new and existing staff members Subsequently transferring to the desktop support team involving the provision of desk side and remote support 24x7 Network Operations - Shift Leader (Secondment)Providing 2nd level support across the EMEA Network with an infrastructure consisting of IP and SNA networks, X25 and POS connectivityInvestigating and resolving WAN link issues involving liaising with third party vendors when requiredAdditionally responsible for implementing changes and updates to LAN/WAN, Servers and Mainframe NCPs in line with often tight timeframes

Successfully completing Basic Training as well as undertaking various specialist training courses to facilitate integration into the team environmentGenerally involved in HGV Driving and combat engineering including bridge building and

Providing general hardware and software support including resolving general PC issues reported to the I.T. helpdesk