Mark Summers Email & Phone Number

London, United Kingdom

- Heading the Proactive Engineering business function of the organisation, deriving proactive checks and content to ensure customers technical estates are meeting best practice standards- Improving the proactive engineering processes and deliverables in-line with the strategic direction of the organisation. This also involved initiating and working with the DevOps team to develop a web based logging system to move proactive auditing from a traditional paper based format running on a Azure SQL database- Development of Infrastructure, Network, Monitoring, Backup, O365 and Azure proactive modules - Development of multiple Power BI dashboards to provide dynamic information to decision makers within the business. Including – but not limited to – customer facing and internal proactive dashboards to provide up-to-date information about proactive appointments, recommendations for improvements and to track progression of technical solutions/recommendations from inception through to completion• Direct line management of fourteen third line project/proactive engineers, including recruitment, mentoring, performance reviews, one-to-ones and disciplinaries• Still on the technical side, building and migrating core databases into a redundant SQL Server 2017 Always on Availability Cluster

London, United Kingdom

Management of the Proactive Engineering service of the organisation.- Management of seven third line engineers and two second line engineers, including performance reviews, one-to-ones, training and mentoring- Managing Proactive Engineering, ensuring clients’ technical estate is secure (Updates and Anti-Virus), backed-up, monitored, appropriate for use/replaced when not, as well as ensuring their customers’ licensing is contractually compliant- Third line technical support- Project Management- Use of SQL Server Reporting Services (SSRS) to develop and report KPI’s

London, United Kingdom

- Short term contract to resolve technical database integrations and process improvements in invoicing and reporting (SQL Server Reporting Services).- Technical knowledge source for technical infrastructure redesign and rebuild/migration to Microsoft Azure

Croydon, United Kingdom

A key print solutions provider to public authorities and private sector businessManaging the service delivery of the IT and data processing functions of the organisation to improve customer satisfaction- Managing the product and service delivery for a number of high value customers- R&D into the implementation of a company Service Desk – ITIL- Providing insight and direction to the infrastructure and development team members on systems and development best practice- Implementing industry standard IT infrastructure and modern development tools such as Visual Studio 2015, Visual Studio Online and MS SQL Server

Rics

RICS is the world's leading professional status in land, real estate, infrastructure and construction.BCIS is the UK's leading source of building cost information for the construction industry.- Manage, maintain and support systems and applications within the BCIS and RICS IPG product portfolios- Maintaining >99.9% uptime on internally and externally facing infrastructure ensuring web facing content is available and meets customer expectations and SLA's- Manage the continual assessment and implement improvements to the units infrastructure - Engage with and be the main point of contact to the wider RICS IT delivery function, ensuring changes in the wider domain do not reduce the availability of the BCIS/RICS IPG services- Team management of a small development, system administration and support team, including performance reviews, mentoring and resource collaboration for any ongoing or future projects- Management of third party suppliers and consultancies to ensure they are providing the best value to BCIS/RICS IPG and its servicesProject work included;- Data centre move, moving all BCIS assets and services to a new collocated data centre facility- Redesign of BCIS’ customer facing environment, including building out any single points of failure, the installation of a Microsoft SQL Cluster to ensure high availability for the core data delivery and removing security vulnerabilities to the existing servers/services- Sourcing and implementing the directorates’ service desk- Introduction of MS SQL Server Reporting Services (SSRS) as the primary means of publishing data sets that were not migrated to the online platformsWorking within the RICS and BCIS allowed me to increase both my technical and managerial experience allowing me to continue balancing my efforts between team, technical and project work

Gillingham, Kent

Independent provider of sales representative activity data to the pharmaceutical industry- Deputising for the Technical and Operations Manager - Team management of data production from collection to cleansing and subsequent delivery- Team management of customer and data provider support, including the implementation of the organisations' service desk- Compiling and reporting Management Information on KPI's and Service Levels to company directors- Author and maintenance of process documentation- Development of the data processing systems- MS SQL Server T-SQL developmentAfter completing the initial development of the organisation's data processing systems I was promoted to lead the data processing and service support teams. This enabled me to gain vital skills in managing performance through the introduction of KPI's as well as monitoring service delivery reported via the organisation's service desk. In addtion I managed relationships with third party hardware suppliers via agreed SLA's.

Rochester, Kent

CCSL - software provider of student administration systems and consultancy to the UK higher education market- Developer for commercial student administration system- System administrator- MS SQL Server database administrator- On-site client Implementation- Customer/Product supportWorking at CCSL I gained a broad range of IT skills ranging from infrastructure setup to application and database development. This allowed for the company to base me on-site to complete the initial system implementations as well as assigning me the responsibility with ongoing consultancy and support.

Canterbury, Kent

- Providing technical support and training for departmental staff and students- Development of an application to store and calculate student grades- Maintenance of the departments hardware and softwareDuring my time at the University I completed an undergraduate degree in Information Technology and Business Studies, initially on a part-time basis and then transferring to full-time after the first year. In parallel, I was asked to continue working for the Education Department on a part-time basis and also recruited to supervise the running of student access to the IT labs in the evenings and at weekends.