Mark Telfer Email & Phone Number

Purchasing of material for renovations.Stock count activities.Dealing with suppliers daily. Logistic and warehouse activities.Report analysis - Demand / Forcast. Negotiation of supplier for best price. Daily dispatch with contractors with work instruction .Creation of Purchase orders. Liaise with all internal departments.

Control the Tool rental department and the Contractor Pro Department operation.Daily communication with contractors and Customer. Managing a team of 13 employees. Customer Service ( Branch lead - for C/Sat process)Dealing with Sales targets and promotions.Designing marketing plan. Report writing.Health and safety co-ordinator.Preparation of special parts and Tool ordering.

Job Duties: 1. Manage a staff level of over 50 employees. 2. Staff scheduling. 3. Payroll authorization.4. Operation and closing of the TLF Warehouse. 5. Container stripping scheduling, docking/stripping/scanning/barcoding/stowing.6. Staff Appraisal.7. Logistic and Supply request for Labour and Equipment ( Forklifts).8. Networking with sub-contactors.9. Reports writing for Senior management review.10. Implementation of policies and procedures.11… Show more Job Duties: 1. Manage a staff level of over 50 employees. 2. Staff scheduling. 3. Payroll authorization.4. Operation and closing of the TLF Warehouse. 5. Container stripping scheduling, docking/stripping/scanning/barcoding/stowing.6. Staff Appraisal.7. Logistic and Supply request for Labour and Equipment ( Forklifts).8. Networking with sub-contactors.9. Reports writing for Senior management review.10. Implementation of policies and procedures.11. Safety training and development.12. Management of the priority agents port folio.13. Receival and Delivery process. Show less

Kingston, Jamaica

Job Duties. 1. Manage the customer service port Folio. 2. Opening and closing of the Mega main Branch. (Constant Spring office)3. Planed, directed and supervised daily operations and provided leadership, guidance, training, coaching, motivation and direction to 40+ staff to ensure compliance with service standards and to foster teamwork, 4. Managed administrative functions for handling complaints; monitor volume of inquiries and service requests5. Monitored and evaluate… Show more Job Duties. 1. Manage the customer service port Folio. 2. Opening and closing of the Mega main Branch. (Constant Spring office)3. Planed, directed and supervised daily operations and provided leadership, guidance, training, coaching, motivation and direction to 40+ staff to ensure compliance with service standards and to foster teamwork, 4. Managed administrative functions for handling complaints; monitor volume of inquiries and service requests5. Monitored and evaluate staff performance; responded to and expedite resolution of escalated complaints and inquiries beyond the scope of customer service staff; ensured issues were resolved at first contact 6. Managed labour relations issues and ensured staff compliance with attendance and Health and Safety regulations7. Performed banking and financial activities: opening, closing, deposits; accounted for overages / shortages. Cash and Hire Purchase contract agreement review. 8. Constant communication with various departments, Accounts/Marketing/Sales/Purchasing and warehouse.9. Received, input, retrieved, updated and maintained data in customer relationship management database.10. Collaborated with Management about special Project management and identify areas for improvement.11. Implement Sale, Promotion and branch marketing activities. Show less

Kingston, Jamaica

Job Duties: 1. Supervised 15 Staff/Purchase orders/Inventory control/Managing Customer Service Portfolio/Opening and closing.2. Determined and addressed customer’s needs, problems, complaints, requests, questions and deadlines; directed and communicated customer’s needs to the service department for diagnosis.3. Verified that the appropriate services have been completed; learned and maintained current product knowledge 4. Built loyal customer base; prepared… Show more Job Duties: 1. Supervised 15 Staff/Purchase orders/Inventory control/Managing Customer Service Portfolio/Opening and closing.2. Determined and addressed customer’s needs, problems, complaints, requests, questions and deadlines; directed and communicated customer’s needs to the service department for diagnosis.3. Verified that the appropriate services have been completed; learned and maintained current product knowledge 4. Built loyal customer base; prepared accurate estimates and invoiced customers, constant communication with vendors/Suppliers in the negotiation process for best cost. 5.Effectively managed employee productivity, through delegation, store expenses and inventory to acheive established monthly goals.6. Assist with Sale, promotion, and Store auditing.7. Creation of Purchase orders and invoices. 8. Training and Development, assist with the business decision making process. 9. Representing the company at, electronic shows, promotional events, city tours and Sponsorship events. 10. International relationship building with Supplier,-Whirlpool corporation -Panasonic Latin Amercia-Sony -LG Panama -Frigidaire -Electrolux group. Show less

Operation And Production Management Minor In Marketing, Business Administration And Management, General

Activities and Societies: Complement a total of 48 courses in business management.

Certificate, Work Place Polices And Procedures, Canada Labour Market,Ohsa, Customer Service, Diversity, Aoda., A

I completed a Splash Employment training program where I gained thirty different certification. In area such as : 1. Occupation Health.