General Manager - Strategic Marketing
Richmond, Victoria
The General Manager of Strategic Marketing is part of NHP’s Senior Executive Group and reports directly to the Managing Director/CEO.The role of GM Strategic Marketing at NHP is to develop sales and revenue growth strategies for the business and to engage cross functional teams in the delivery of such strategies. Beyond this, the role is the guardian of the NHP brand and is responsible for signing off on all brand development, external marketing materials, new product and brand launches… Show more The General Manager of Strategic Marketing is part of NHP’s Senior Executive Group and reports directly to the Managing Director/CEO.The role of GM Strategic Marketing at NHP is to develop sales and revenue growth strategies for the business and to engage cross functional teams in the delivery of such strategies. Beyond this, the role is the guardian of the NHP brand and is responsible for signing off on all brand development, external marketing materials, new product and brand launches and pricingAfter initially re-invigorating the Strategic Marketing team’s morale and reputation within the business, the department now works closely with the company’s Board of Directors, Products and Brands, Creative Marketing and Sales teams. Contributed to the effective management of sustainable profitable sales growth (+85% in 7 years) in by: • Rationalising reactive and internally focused marketing activities into a coordinated marketing plan grounded in market research.o Recent campaigns realised +$670k and +8% sales growths respectively. • Shifting an organisation from a pricing ‘free for all’ to a professional pricing culture using advanced pricing tools, systems and processes to halt margin erosion and return to +1.5% margin growth.• Introducing 'The Spark' multi-channel communications strategy that digitised, centralised, increased the relevance of, and sped up marketing and product communications between NHP’s functional management and sales teams. This strategy also provided rich content for social media and other external marketing avenues.• Introducing new customer segmentation that reduced the level of ‘over servicing’ to 4,750 lower value customers, saving $375k per annum by improving the efficiency of NHP’s sales team whilst maintaining sales. Enabled increased face to face calling time with higher value customers, and more targeted marketing efforts to improve customer experience. Show less