Mark Thomson Email & Phone Number

London, England, United Kingdom

I work in the UCAAS voice/engineering support team. (100% remote)The equipment I currently work on is: Ribbon C20 Soft Switch and subtending unitsRibbon Q20 SBC’sAudioCodes SBC’s (Azure and VM based)AudioCodes OVOC (With managed license for Azure and VM)Novatel LCR EngineRibbon G9Ribbon G2One Access Boxes (SIP to PRI convertors)SBC SWE SBC'sPSXMy role within the group is:Maintenance:SBC’s and C20 platforms (Upgrades, Patching, License management, certificate management, fault resolution etc)Out of Hours on call ( 1 in 2)Customer faults (ticket handling)Fault finding via Wireshark and OVOC.Data Build:Build of new Teams OC & Direct Routing trunksBuild of Genesys trunksBuild of Zoom trunksCustomer PBX connect and buildOLO Interconnect buildATA customersCustomer Screening build (Stop Spam)ILA screening and buildEngineering:Creating new data build for features on the platforms (eg CLI Screening, ILA, CLI blocking, diverse routing etc)Testing and bringing into service new products (eg Novatel LCR)

Uk

Working on the modernization of Vodafone network.Managed other contractors in regard to training and work allocation.The project was the swap-out from DMS, Ericsson and SYS-X nodes to Ribbon C20, G9,SP2K and SST’s.The build on the C20 nodes was Centrex, TDM and SIP trunk build.Support and fault finding on trunks when moved from legacy to C20.Customer PRI trunks moved from legacy to C20SIP interconnect testing on new SIP inter-connects.Close working with planning, field staff and PMO in regard to setting the calendar and scope of works.

Andover

I built test rigs to test IP and telecommunications hardware.Manufacturers covered were Marconi, Ericsson, Ciena, Cisco, Juniper, F5 plus othersTest rigs cover SDH, PDH, IP, VOIP, ADSL, SHDSL, VDSL, PSTN, DWDM, CWDMADSL/VDSL was using Ericsson/Marconi DSLAM and Cisco routers.Develop and write all testing procedures and documentationDeveloped and delivered all training for lab staffDue diligence performed on 3rd party repair housesManage 3rd parties, warehousing, admin and test technicians

Dar Es Salaam, Tanzania

The company owns and maintains mobile towers in AfricaWorking closely with the NOD, main task include:Operational project planning and tracking of passive equipment on site3rd party identification and management for site maintenanceAssistance in budgeting and dimensioning projectionC level meetings with mobile companies using the towers owned by HeliosImprovement planning and implementation on tower sites to improve downtime and bring down costManage generator swap outs,Manage power upgradesManage outages with regard to SLAManage site refurbishment by contractorsIdentify non performing site and devise a rectification plan

Tanzania

Managed Services Operations Director for Huawei Tanzania mobile tiGO (Millicom)Main Tasks included:Customer relations & satisfactionHuman resources managementTracking of costsSLA/KPI/RSLA managementMSUP implementation of managed services as per contract (Disaster recovery, incident management, change management, problem management, configuration management)Day to day management of surveillance (NOC), Back Office, Radio Network Optimization, field Maintenance and 3rd parties C level meetings

South Africa

Customer relations & negotiationsTracking of costs and budgetingHuman resource managementNew process identification and implementationIntroduced the values and practises of scrum

South Africa

Managed Services Operations/Programme Director for Huawei South African mobile operator 8.ta/Telkom MobileBuilt teams from scratch (Surveillance, Field Maintenance, Back Office and RNO.)Network managed was Huawei complete mobile solution.Main Tasks included:Vendor sourcing & negotiationCustomer relations & satisfactionHuman resources managementTracking of costsContract negotiationsMSUP implementation of managed services as per contractDay to day management of surveillance, Back Office, Radio Network Optimization, field Maintenance and 3rd parties C level meetings

South Africa

The job involved the following:Management of front office, back office, field engineers and optimisation teams.Escalations.Management and adherence of SLA’sKPI managementLiaise with customer on any issuesResolve any staffing issuesArrange local trainingCreate local processesChairing of customer meetings

London Area, United Kingdom

This was working in the Ericsson managed services environment. The job involved management of dead and failing cells to resolution.Training of local staff

This was a position within the NanoBTS/NanoBsc support team.The team supported the Ipaccess 2G/Gprs portfolio Worldwide.My responsibilities within the team was supporting customers on the NanoBSC and NanoBTS.This included new BSC builds, BSC upgrades, BSC faulting, configuration of BTS, BTS upgrades, BTS/BSC datafill to operate via public/private/VPN networks.The BSC operated on Redhat Linux. Within Linux my job included installing Linux, rpm, ntp, time zone configuration, log analysis etc.Use of Config manager, OMCR, BTS installer, CLI.Audiocodes MGW installation on BSC (MGCP/Sigtran)GPRS configuration (This was part of the BTS)CRM and touchpaper trouble ticketing systemAccess builds for customer workshops and demonstrations.

Milton Keynes, England, United Kingdom

This was a permanent position in the MPF support/datafill/integration team.The small team I was in was wholly responsible for all aspects of the Telecom side of the company including upgrades, datafill, fault finding, customer faults etc.My responsibilities included, customer faults, MSAN patching, upgrade of Media Servers, upgrade of Movius VM server, ASX /GSX upgrades etc.The equipment we were using was the Sonus Soft Switch, GSX/NBS, PSX, ASX, ADS and OEM equipment Mereon IP Unity Voice mail and Cantanta Media Servers.The LLU equipment is the Huawei UA5000 DSAM.This job involves close working with the TMC as well as customers to resolve problems.Outside of the normal O&M, I have written and performed AT testing on new loads.The protocols we mainly worked with were MGCP and SIP

Ireland

This contract was looking after all aspects of the GSM/GPRS/UMTS network on the Nortel DMS and assistance in the gradual swap over to Ericsson MSC/HLR/IN.I was working within the GSM/GPRS/UMTS support team.We worked on Nortel and Ericsson technologies.

Matric/ A Levels

Education record

Activities and Societies: Rugby, Cricket