Mark Wagner Email & Phone Number

Scottsdale, Arizona

Home Office - Scottsdale, AZ

✔ Development of PowerSchool State Compliance Reporting product vision, goals, themes and features for NC & SC. ✔ Recognized in December 2017 Ops Review for Customer management and escalations.✔ Provide direction, focus and priorities to Engineering and QA teams and participate in daily scrum activities with those teams.✔ Effectively represent customer.

Home Office - Scottsdale, AZ

✔ Tier 3 Technical Support Lead Engineer embedded with 2 development teams handling state reporting for California, New Mexico, Idaho, Utah, Alaska, and Nevada. ✔ Ranked #1 in the Tier 1 Phone Ranking in the August 3, 2011 Support Performance Report.✔ Consistently achieved 100% of monthly and year-to-date Goal Attainment each year.✔ Escalate to and work.

Chandler, Arizona

✔ Ranked #1 in the Tier 1 Phone Ranking in the August 3, 2011 Support Performance Report.✔ 100% monthly and YTD Goal Attainment since being hired.✔ Provide application support to customers, pertaining to software functionality, incident resolution and system configuration.✔ Contribute to overall success of the customer, the support team and the company.✔.

✔ Responsible for day-to-day management and operation of the data center performing electronic data discovery and processing. ✔ Managed 20 individuals over 4 departments. ✔ Designed and implemented new hiring and interview practices and procedures, established a new operations training manual and videos for the custom in-house electronic discovery.

Head of the Polygraph Unit for Pinal County Sheriff's OfficeConducted over 1,100 polygraph examinations including the following: ✔ Criminal Specifics ✔ Internal Affairs Specifics ✔ AZPOST related Specifics ✔ Pre-Employment – Law Enforcement ✔ Developed Polygraph Unit policies, procedures, standards ✔ Discussed and formulated test questions with the subject.

✔ Designed and implemented Hertz CERT (Computer Emergency Response Team) ✔ Managed and coordinated response to all Hertz computer incidents, worldwide.✔ Coverted investigatory employee E-mail and network-traffic monitoring ✔ Worked closely with outside counsel, security consultants and FBI investigators✔ Responsible for closing or justifying possible.