Mark Walker Email & Phone Number

Maximized revenue from facilities and construction sites within geographical territory, achieving sales targets and fostering growth.Cultivated and strengthened relationships with existing customers and their subsidiaries, serving as the primary point of contact.Prospected and qualified new accounts, including dormant or competitor accounts, to expand the customer base and drive sales.Prepared and executed sales action plans and strategies to stimulate business growth, collaborating with specialty division representatives to enhance cross-selling opportunities.Delivered presentations of company products and services to current and prospective clients, effectively communicating value propositions.Leveraged Salesforce and other CRM tools to build and maintain a robust pipeline of sales opportunities.Monitored competitors, market conditions, and product developments to maintain a competitive edge and adapt strategies accordingly.

Cleveland/Akron, Ohio Area

Led a dynamic team, fostering motivation and collaboration among individuals in sales, service, maintenance, and driving roles.Implemented hiring strategies to assemble a high-performing team dedicated to delivering enthusiastic and informed customer service.Successfully managed overall branch operations, ensuring a focus on safety, productivity, customer service, and profitability.Oversaw sales efforts and business initiatives, contributing to the growth and success of the branch.Prepared reports, including P&L statements, monthly operating reviews, yearly budgets, and other operational status reports.Applied strong business acumen to drive profitability and meet financial goals.Managed personnel matters, demonstrating expertise in employee relations, performance evaluations, and talent development.Ensured compliance with safety standards, conducting audits, providing training, and overseeing adherence to OSHA and DOT regulations.Administered drug and alcohol testing protocols, maintaining a commitment to a safe and secure work environment.

Richfield, Ohio

Successfully generated sales exceeding $70,000 in used rental equipment in 2009 through strategic online marketing, product demonstrations, and effective closing techniques.Attended 2008 NES FTX Revenue Generating Workshop for Inside Sales in Chicago, gaining valuable insights into revenue optimization strategies.Managed customer accounts, serving as the primary point of contact for rental equipment, ensuring a positive customer experience.Resolved customer problems, issues, and concerns promptly to maintain high levels of customer satisfaction.Identified and cultivated new service contract opportunities, contributing to revenue growth.Developed and nurtured relationships with new accounts through marketing company product lines and establishing trust.Supported the sales staff by preparing quotes and customer service letters, facilitating smooth communication with clients.Supervised, routed, and dispatched three drivers and delivery vehicles daily to ensure timely and efficient service.Handled drafting and composing letters, compiled statistics, quotes, and established an organized filing system.Managed all Cash-On-Delivery (COD) and credit card transactions for the branch, ensuring accuracy and compliance.

Led the marketing efforts for Brambles/NES in the Northeast Region of the United States, contributing to brand visibility and lead generation.Collaborated with the sales staff to generate leads through a variety of channels, including advertising, mailings, promotions, bulk mailings, and flyers.Orchestrated targeted marketing initiatives, such as blitzes, Dodge Reports, Industrial Project Reports, and implemented customer and prospect tracking systems.Led the design and execution of trade show presentations, open houses, and promotional items to enhance brand recognition.Developed and maintained relationships with key stakeholders, fostering effective communication and ensuring alignment with marketing objectives.Conducted market research and analysis to identify emerging trends, providing valuable insights for strategic decision-making.Successfully coordinated and executed impactful marketing strategies, significantly contributing to lead generation and brand awareness in the Northeast Region.

Richfield, Ohio, United States

Conducted thorough credit assessments for corporate clients, evaluating financial statements, credit reports, and payment histories to determine creditworthiness.Developed and implemented credit policies and procedures, ensuring compliance with industry regulations and company standards.Collaborated with cross-functional teams, including finance, sales, and legal departments, to gather necessary information and make informed credit decisions.Monitored and managed the credit portfolio, identifying and mitigating potential risks through proactive analysis and strategic recommendations.Facilitated communication with clients to negotiate credit terms, resolve payment issues, and establish mutually beneficial agreements.Implemented and maintained an effective credit monitoring system, providing real-time updates on client credit profiles and alerting management to potential issues.Prepared and presented detailed credit analysis reports to senior management, offering insights and recommendations to support decision-making processes.Stayed abreast of industry trends in financial regulations, ensuring continuous improvement of credit risk management processes.Conducted regular credit reviews and assessments of existing clients to reassess credit limits and terms based on changing financial conditions.Fostered positive relationships with credit agencies, banks, and financial institutions to enhance credit reporting and information exchange.

Led a team of four telemarketers, overseeing their daily activities and ensuring the achievement of performance targets.Coordinated telemarketing initiatives in collaboration with management and sales staff to optimize sales strategies and meet organizational objectives.Played a pivotal role in obtaining sales leads through phone solicitation of the sales staff, contributing significantly to sales growth.Successfully supervised and motivated a telemarketing team, leading to increased productivity and exceeded sales targets.Enhanced communication channels between telemarketing, management, and sales staff, resulting in more effective and streamlined operations.Developed and implemented training programs for telemarketing staff, enhancing their product knowledge and communication skills.Conducted regular performance evaluations, providing constructive feedback and implementing improvement plans to drive individual and team success.