Automotive Retention/My GM Rewards

• Provided strategic, proactive consultative services to the assigned customers within my Book of Business in order to ensure/increase utilization of all OneCommand products and services, thereby decreasing attrition and increasing retention • Serviced 100+ dealerships in using all tools to their maximum driving floor traffic, increasing profits and decreasing expenses• Sold 75% of active account list additional product through monthly assessment of goals• Act as the “champion” within OneCommand for the customer, leveraging resources/teams such as Marketing, Client Services, Co-Op, Compliance, and Executive sponsor(s)• Proactively communicate customer issues within OneCommand and manage assigned issues through to resolution, ensuring all appropriate people/groups are made aware of the ongoing status and final outcome• Provide support services for assigned customers in order to ensure the completion of all work projects within defined Service Level Agreements and of the highest quality for customer satisfaction• Specializing in customer retention and reacquisition through multiple channels of customer preferred communications