Mark Wright Email & Phone Number

Conducted on-site surveys of MDF and IDF server rooms to assess current infrastructure.Provided mapping and placement of access points (APs) for new Wi-Fi systems, ensuring optimal coverage and efficiency.Identified potential upgrade and upsell opportunities, contributing to revenue growth.Led and managed a team of technicians in the field, ensuring high-quality service delivery.Maintained excellent communication and follow-up with clients, consistently exceeding expectations.Fostered a positive working environment, promoting team success while enjoying the work and its opportunities.

Spearheaded reactivation strategies, focusing on collections and retaining previously canceled clients, aligning with the goals of providing responsive and personable service to customers.Earned recognition as Top Revenue Agent, successfully re-engaging clients with payment failures and driving significant revenue growth.Developed and implemented action plans to manage complex client interactions, aligning with high levels of service and customer satisfaction.Collaborated with customer service representatives to handle escalated accounts, similar to resolving complex customer issues in a service environment.

Irvine, California, United States

Led a team of eight representatives in generating and closing over 1,215 new deals, focusing on delivering exceptional customer experiences.Acted as the Primary Closer, working directly with escalated clients to resolve challenges and negotiate contracts.Provided mentoring and training to the sales team, enhancing their customer service capabilities and helping them handle complex customer interactions.

Managed client expectations and resolved disputes during real estate transactions, demonstrating strong problem-solving abilities and customer care.Negotiated contracts and handled escalations, ensuring that customers were satisfied with resolutions to property-related issues.