Mark Yates Email & Phone Number

New York, Ny, Us

Greater New York City Area

• Work closely with the Ellucian solution implementation project leader to meet implementation timetable, keeping projects on schedule and on budget.• Maintain a working knowledge of current releases (version changes and enhancements) of Ellucian’s Recruit CRM solution, including the underlying Microsoft Dynamics CRM Platform• Work with clients and other professional service team members to deliver functional and strategic consulting services for Ellucian’s Recruit CRM solution in the… Show more • Work closely with the Ellucian solution implementation project leader to meet implementation timetable, keeping projects on schedule and on budget.• Maintain a working knowledge of current releases (version changes and enhancements) of Ellucian’s Recruit CRM solution, including the underlying Microsoft Dynamics CRM Platform• Work with clients and other professional service team members to deliver functional and strategic consulting services for Ellucian’s Recruit CRM solution in the following areas: requirements gathering, implementation planning, admissions business process modeling, CRM best practice consultation, conversion data mapping, report and application configuration design, and training in support of clients’ CRM efforts• Provide functional, technical, and strategic consulting around Higher Education enrollment management and admissions; specifically driving the implementation of Ellucian Recruit, allowing institutions to achieve their mission and vision while facing rapid demographic shifts, financial pressure and increasing competition.• Present complex services (consulting) and services presentations for new and existing clients.• Enable institutions to leverage technology; specifically Ellucian Recruit, to define measurable goals around business and operational process efficiency • Developed and maintain subject matter expertise around Microsoft Dynamics CRM, integration with Banner by Ellucian and Colleague by Ellucian, Salesforce Marketing Cloud third party CRM plug-in, use of the Microsoft Outlook Connector, and Payment Gateway integrations via Touchnet, Nelnet, OPC, Paypal, and Cashnet. Show less

• First tier support for Colleague ERP• Management of Colleague software updates and facilitating testing of new functionalities• Analysis of existing business processes and provided recommendation for re-engineering across the Colleague Student System• Implementation of integrated systems, which includes: Ellucian Portal, Moodlerooms LMS, CROA

• Mentoring and training new consultants assisting in their evaluation and presentation for advancement• Provides analysis of sales proposals and delivers expert presentations during demonstrations when needed• Full competency of the Datatel implementation and project management models• Critically examines new business opportunities in the marketplace and recommends new initiatives