•Managing & Artist development •Promotional content creator •Direct manager for musician MeganFor all inquiries email: entertainmentspeakspromotions@gmail.com

Above all to deliver an ultimate experience with an ultimate product while building, leading and trusting in an ultimate team. •New Store launch •Store relaunch •Goal setting•Sales•Affirm Financing •Customer Focus•Drive and lead excemplary service •Team Building & Training •Store Presentation •Product Demo•Back Office & Operation Excellence •Inventory Control & Compliance •Community & B2B Networking•Coaching to correct behaviors•Top 3 COR Conversion •Top 3 COR on AMOV (average mattress order value)•Top 3 COR Average Order Value•Top 5 COR Financed Transactions•Top COR Reviews

Key Highlights: •12% increase YoY on Subscriber growth •18% MoM DirectTV subscription rate•Top 5% on all key performance indicators•Fast track accessory revenue growth program $12 per Opp to sustained $55+•Consistent 90%+ on NPS/WTR•Top 10% on retention•21%+ Take Rate on Progressive Financing •Top market performance on ARPU & ChurnSUMMARY OF RESPONSIBILITIES/DAY TO DAY OPS•Ensure customer interaction, connection, impression, and follow through in multiple channels •Leading, coaching, motivating & developing multiple teams of direct and indirect reports both union & non-union represented at multiple locations to influence, educate, & connect customers to technology sharing value of all options of products & services including financing options •Accountable for sustained attainment of all net sales, key performance indicators & revenue goals for multiple channels •Responsible for staffing, candidate sourcing, performance management, coaching & development•Analyze business trends, track competitor landscape, sharing best practices, develop/forecast sales goals & sales plans•Inspect 4 levels of business: Sales & Customer Service, Operation Excellence, People Management, Marketing & Community Outreach •Develop B2B leads, follow up & conversion•Remedy store issues internally & externally, Identify challenges and create improvement plans•Maintain relationships w/departmental leads to keep abreast of changes, potential issues w/resolutionMARKET CONTRIBUTOR•Developed & managed localized market/community partnerships: Fresno Fair, America Night Out, MADD, Fresno/Clovis Chambers, Farm Field Coalition, Fresno Council, Radio/TV & other key influencers•2005-2010 Market launches of Central California, Las Vegas & Chicago•2008-2013 Appointed market coordinator for Valley Children’s Hospital•2011-2012 Appointed market trainer for new customer focus initiatives•2012 Certified California Gallup Strengths Finder

• Managed top performing sales departments• Led teams to execute all sales and customer service initiatives and programs• Ensured set up and execution of all weekly marketing and sales planograms • Performed safety and security audits within departments• Managed inventory levels to ensure in stock on all items• Maintained model store in all areas including presentation and employee service execution• Managed all front end department team members including Guest Service and all sales registers store wide• Ensured daily attainment of credit and sales goals• Coached team members in customer service applications meeting timed performance• Conducted and managed store financial audits • Managed and distributed all daily operating funds and deposits • HR fundaments-planning, interviewing, scheduling

• Managed day to day operations including sales and revenue goals attainment• HR-recruitment, training and staffing• Inventory Control/logistics• P&L/Financial Management• Store, Market, and Company Marketing & Promotions• Customer Service Centric Applications• Local Community Cross Functional Partnerships• Strategic Latin Business Focus Leader/Promoter • Store and Market Merchandising • Label, distribution, and Artist partnerships• 1999 Watcha Tour (Spanish Version of Warped Tour) Concerts Production Ambassador, touring multiple cities and venues. • Successfully executed instore meet and greet sessions with artists including Jennifer Lopez, Ricky Martin, Enrique Iglesias, plus many more.• Successfully increased artists sales and specialty promotions• Effective name branding and co-op for national and local artists with in stores• Joint partnerships with local radio, personalities, and club owners to build awareness and traffic flow to augment sales and revenue.