Mark Moreau Email & Phone Number

Boston, Massachusetts, United States

Second Hour is a boutique Private Investment and Management company based in New England. It specializes in acquiring and managing established small businesses looking for new solutions to persistent problems.

Oversaw 80+ employees and directed all operations for three buildings, hosting office, and event space for global provider of co-working solutions. Galvanized workforce culture, identifying lack of direction and creating / incorporating objectives and key results (OKR’s) into business workflows enterprise wide.◘ Drove +$60M in annual revenue while managing over $40M in annual operating budget. Triumphed over challenge, change, and adversity to mitigate potentially devastating market downturn.◘ Generated over $6M in revenue ($4M profit). Oversaw CIC’s Japan desk and worked with trade associations in Japan to bring foreign startups to CIC’s startup accelerators and boot camps.◘ Defined pathways to achieve goals. Established OKR system with annual / quarterly success metrics, yielding record-breaking year for territory (20% over projections, 2019) and global scaling of system company-wide.◘ Grew CIC Health to successfully pivot company during pandemic, shifting to COVID testing during shutdowns, leading to CIC securing state contracts for large screening and vaccination events at major stadiums.◘ Lifted under-performing locale to 92% occupancy (from 60%). Initiated and drove historic profitability and new client adoption by implementing full-scale marketing strategy, broker networking, & commission re-structure.◘ Championed over $550K in annual revenue generation. Structured improved operational model for Events Team, later adopted by Operations.

Boston

Directed launch operations for major expansion projects in Philadelphia, Providence, and Tokyo while serving as ‘Director of Operations’ for Massachusetts. Responsibly hired launch teams. Ensured compliance with applicable regulations, directed location design, and oversaw project budgets of up to $20M.◘ Led launch of ground-breaking expansion (Philadelphia) with CIC’s first-ever wet lab space. Created new processes resulting in rapid staffing waitlist and year-one revenue 30% above projections.◘ Managed full redesign and renovation of newly acquired property within strict, six-month deadline.◘ Achieved financial viability and delivered leasable space within six-months of acquisition, laying groundwork for property’s eventual transition to flagship building.

Steered a team of 60 employees in all aspects of operating three buildings. Accountably managed $1M capital expenditures budget and $20M operations budget. Ensured continuous improvement and delivery of core product. Served as ‘Talent Acquisition Lead’ for 10+ of key acquisition roles. Coached and trained next-generation leaders.◘ Helped Propell company growth from 50 to 300+ employees. Directed and trained teams on Scrum process to efficiently meet goals and ensure on-time, within budget project delivery.◘ Advanced brand exposure and networking opportunities. Transformed ill-effective networking event (Venture Café) into cost-saving public benefit while influencing 300 people towards CIC per week.◘ Channeled opportunities for success. Created comprehensive career ladder to encourage internal growth and professional development (e.g., in-depth job charts, goal-aligned training process, remunerative resources).

Piloted change management efforts to elevate struggling environment. Revitalized operating structure by analyzing and adjusting critical core functions (e.g., sales offerings, pricing, staffing model, project planning, etc.). Identified disruptive workflow issues and implemented solution-oriented processes to ignite thriving results.◘ Generated rapid profitability—only team to complete CAPEX goals and hit aggressive revenue targets. Minimized turnover to sub-15% despite entry-level positions.◘ Created and calibrated process geared to promote professional growth and incentivize talent advancement.◘ Attracted clients by renewing focus on grassroots events. Earned ‘Top Performer’ by initiating substantial sales cost bump (5.2x rate p / desk, 160 desks) and pairing with upgraded features.