Mark Flores Email & Phone Number

Las Vegas

San Jose, California

In my most recent role, I am entrusted with the task of overseeing all activities involved in gathering, systematizing, and safeguarding data pertaining to potential suspects and wanted criminals. Managing and fulfilling records requests from law enforcement and public via email, fax, mail, and in-person at the lobby. Leveraging local, state, and federal databases to perform comprehensive criminal history checks.Following are my core contributions:• Protected sensitive information by complying with confidentiality and privacy policies.• Steered all aspects of processing reports made by officers.

Cupertino, California

Leveraging exceptional professionalism, I was assigned the responsibility of ensuring impeccable cleanliness and upkeep of guest rooms and common areas via effective collaboration with housekeeping and maintenance personnel. Enabling seamless payment transactions by managing guest check-ins and check-outs. Driving operational excellence by controlling inventory levels and ensuring suitable ordering and stocking of supplies. Expanding skills of front desk staff on utilization of FOSSE for data entry, payment processing, and guest management by delivering knowledge-rich training. Maintaining completeness of information by developing and updating guest profiles and reservations in FOSSE.Underneath are my key achievements:• Achieved precise and prompt service by processing café orders via utilization of POS system.• Ensured accuracy and completeness of hotel financial transactions, encompassing room revenue, food and beverage sales, and cash receipts through nightly audits.

San Francisco Bay Area

My duties comprised of ensuring team success and growth by hiring and onboarding new staff members. Utilizing POS system to monitor inventory levels and restock supplies, including snacks and drinks. Processing ticket sales, concession orders, and merchandise purchases by using POS system.My key accomplishments are as following:• Maintained accurate financial records and avoided loss/fraud by remediating discrepancies and errors.• Honored with "Employee of the Month" accolade twice for achievements and significant contributions to team.• Improved customer service, ensured timely food preparation, and maintained sanitized environment by leading and directing high-performance team of employees.• Enabled accurate accounting of funds by preparing and reconciling cash registers on routine basis.

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Psi Chi: The International Honor Society in Psychology Member President/Founder of the Salesforce Student Group.

Associate'S Degree, Psychology

Certificate, Fundamental Food Service Skills

Associate’S Degree, Social Sciences