Responsible for internal and external execution of customer experience. Manages a team of 7 direct reports in a luxury high rise of 200+ residences. Owns on-site resident journey including move-ins, move-outs, community events, and conflict resolution. Conducts new resident orientations, event space reservations, and vendor bookings. Coordinates documentation such as Certificates of Insurance, walkthrough maintenance checklist, resident inquiries & complaints, security camera forensics, and ledger balancing. Author and owner of onboarding and operations SOPs. Implemented "experience on arrival" strategy to showcase proprietary service highlights while occupancy increased from 40% to 75+% in 6 months. Streamlined customer communications for the Experience team with standardized message templates, increasing team response SLA by >50%. Mitigated crisis impact through detailed, personalized communication of reconstruction timelines and temporary accommodations

Responsible for executing on multiple sourcing initiatives and coordination of new candidate pipelines for the Alexa Organization. Utilized multiple ATS/CTS applications to optimize a scalable quality inspection mechanism that increased adoption to recruiting SLAs from 64% to 96% in 3 months. Unblocked candidate duplicate-checking bottlenecks that increased individual recruiter productivity by 200% per day. Authored a new candidate engagement SOP and partnered with Recruiting Managers to roll out new policy and process trainings for their teams. Assisted Recruiters with technical sourcing efforts as-needed for the following roles: Software Development Engineers, Principal Engineers, Software Managers, Data Engineers, and Data Scientists. Mentored FTE and Contact Sourcers during new hire onboarding.

Led happy hours and multi-course dinners to high-end private dining parties of 12 to 30+ people. Supervised new training and onboarding. Helped design, curate, and rollout quarterly cocktail program. Partnered with vendors to host launch parties showcasing brand activations. Maintained business to business relations with local and international clientele e.g. New York Yankees, Lincoln, Big Fish Games, etc..

Analyzed BEOs to coordinate and execute passed-tray service for holiday events of 200+ attendees.

Fulfilled inter-department, luxury amenity oversight for VIPs. Handled daily reservations and seating of 100+ covers.