Mark Bowley Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

As a Sales and Regional Manager, I am mainly responsible for developing and leading highly effective sales and customer service teams and team leaders on behalf of Tier 1 clients in Field Based and Contact Centre B2B environments. I deliver revenue and sales targets, and drive the uptake of value-based selling practices and compliance standards. I have manage up to 4 Area Sales Managers and 60 Business Development Consultants across metro and regional VIC, NSW, and WA, and a team of up to 3 Sales Coordinators. In these roles, I ensure BDC’s are delivering against their KPIs, supported by regular training, coaching, and 1:1 mentoring via state meetings, side by side coaching and assessment, as well as regular training sessions. I provide direct mentoring and coaching to Area Manager’s and provide pathways for frontline staff to gain skills in leadership via RISE program engagement. Moreover, I manage headcount and FTE cost in line with client expectations through regular and effective recruitment and workforce planning. I develop and maintain relationships with key stakeholders and provide updates and share insights via regular meetings and reporting.Key Achievements:• Successfully delivered $608k over annual revenue target (119% achievement) in VIC which represented 55% ($3.88M) of the national program revenue. This contributed to the business unit achieving record results for 2017/2018.• Won a 2018 Rossco award for outstanding achievement.• Awarded Alex McKay scholarship which is currently used to undertake a Graduate Certificate in Management.• Successfully embraced talent and drove the recommencement of CPM’s latent RISE Program in order to provide frontline staff with leadership development pathways.• Successfully increased retention and engagement of staff through organising culture focused R&R programs and activities including Kris Kringle’s, indoor cricket tournaments, bowling events, Hoyts movie nights, and team meetings

Melbourne, Australia

As a Field Sales Manager, I currently manage and develop sales capability and results of VIC Field Sales team with 7 direct reports to deliver revenue, net profit and positive market share results. I ensure team members achieve sales KPI’s encompassing Electricity, Gas, LED, Solar acquisition and usage metrics, and provide ongoing coaching in line with National Field Sales coaching framework and Power Selling methodology. In this role, I coordinate with HR and National Trainer to ensure timely and effective induction training of new recruits and on-going coaching. Also, I develop and maintain relationships with external stakeholders including Capricorn, Geelong Chamber of Commerce, Geelong Cats, and Adelaide Crows, and develop and maintain relationships with internal stakeholders including Sales Department managers and staff, Sales Provisioning, Customer Care, Customer Advocacy, Sponsorships and Marketing Associations. Generally, I maintain positive relationships and consistent discussions and communications with customers to ensure that requirements and expectations are met for 100% satisfaction rate.Key Achievements:• Successfully assisted and trained an underperforming difficult team to achieve targets and team dynamics.• Successful provided onboarding for 9 new staff members.• Successfully completed Leading Management Australasia (LMA) 6-month program and was selected to attend Manager’s Tools - Management and Communication course.• Developed reporting processes, customer service engagement processes, Webcaf Gas Testing.• MySAP Performance Module Super User• Rollout of iKnock platform, LED Lighting Product, Manager’s Tools people management methodology

Melbourne, Australia

• Ensured the effective and efficient recruitment, training and sales targeting of a national provider of outsourced sales and sales support to organisations via telesales, sales consultancy, and face-to-face marketing channels.• Led and directed 2 employed reports and 20 direct contractor reports.• Analysed data to identified trends to reduce leakage of consultancy process.• Coordinated with recruitment and training personnel to ensure timely and effective induction training and on-going coaching.• Coordinated with training personnel and team managers to ensure audits were regularly completed to maintain compliance standards.• Liaised with various key internal and external stakeholders.• Managed the channel budget, ensuring all reports were accurate and timely.Key Achievements:• Successfully took over channel with 4 sales agents in October 2012, building up to 20 FTE.• Sales averages lifted from 0.5 sales per head p/day to 2.5 sales per head p/day in the first 3 months of involvement.

Melbourne, Australia

• Managed recruitment and induction of Telstra B2C sales contractors.• Led and guided 1 direct report and 70 indirect contractor reports.• Provided satisfactory customer experience, strongly implemented practical sales compliance, recruitment and coaching methodology.• Rolled out the national induction and coaching program and materials, as well as the Telstra Nexus platform across Victoria.• Retained and up-skilled sales representatives.• Liaised with internal and external stakeholders.Key Achievements:• Developed channel from 14 FTE at beginning of February 2011 to 70 FTE by August 2011.• Once established, the channel maintained the highest sales volumes, and maintained the best compliance record, nationally.

Adelaide, Australia

• Ensured campaign targets were met for sales and customer experience on a daily, weekly and monthly basis.• Managed all state operations for Telstra B2C and B2B channel.• Led 3 direct employed reports and 25 direct contractor reports.• Directed senior team managers and mentored junior team managers to successfully build and manage teams of sales contractors.• Coordinated with recruitment and training personnel to ensure timely and effective induction training, on-going coaching, and customer experience and compliance audits.• Provided ongoing reporting on sales, customer experience, compliance, and leakage.• Liaised with internal and external stakeholders.• Managed the state budget.Key Achievements:• Consistently achieved and exceeded state sales targets.• Involved in the development frameworks for national operations, reporting, and back of house processes.• Assumed the reins of WA territory in order to develop a team and capable leadership to lift sales results and operate autonomously.

Adelaide, Australia

Telstra Outbound Aquisition, Retention, Customer Service B2C CampaignsKey Roles and Responsibilities:• Co-ordinate a team upwards of 30 contact centre contractors on varying campaigns for the purpose of acquisition, retention, and/or customer service• Measure productivity of sales consultants on a daily, weekly and monthly basis in line with business targets• Engage in ongoing coaching, call monitoring, and compliance auditingAchievements: Managed team consistently above sales and customer experience targets Was offered State Manager of direct sales position as the result of high performance in this role

Graduate Certificate, Business Administration And Management, General

Year 12 (Sace)