Mark Bowley Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

• As a Sales and Regional Manager, I am mainly responsible for developing and leading highly effective sales and customer service teams and team leaders on behalf of Tier 1 clients in Field Based and Contact Centre B2B.
• Successfully delivered $608k over annual revenue target (119% achievement) in VIC which represented 55% ($3.88M) of the national program revenue. This contributed to the business unit achieving record results for.
• Won a 2018 Rossco award for outstanding achievement.
• Awarded Alex McKay scholarship which is currently used to undertake a Graduate Certificate in Management.
• Successfully embraced talent and drove the recommencement of CPM’s latent RISE Program in order to provide frontline staff with leadership development pathways.
• Successfully increased retention and engagement of staff through organising culture focused R&R programs and activities including Kris Kringle’s, indoor cricket tournaments, bowling events, Hoyts movie nights, and team.

Melbourne, Australia

• As a Field Sales Manager, I currently manage and develop sales capability and results of VIC Field Sales team with 7 direct reports to deliver revenue, net profit and positive market share results. I ensure team.
• Successfully assisted and trained an underperforming difficult team to achieve targets and team dynamics.
• Successful provided onboarding for 9 new staff members.
• Successfully completed Leading Management Australasia (LMA) 6-month program and was selected to attend Manager’s Tools - Management and Communication course.
• Developed reporting processes, customer service engagement processes, Webcaf Gas Testing.
• MySAP Performance Module Super User

Melbourne, Australia

• Ensured the effective and efficient recruitment, training and sales targeting of a national provider of outsourced sales and sales support to organisations via telesales, sales consultancy, and face-to-face marketing.
• Led and directed 2 employed reports and 20 direct contractor reports.
• Analysed data to identified trends to reduce leakage of consultancy process.
• Coordinated with recruitment and training personnel to ensure timely and effective induction training and on-going coaching.
• Coordinated with training personnel and team managers to ensure audits were regularly completed to maintain compliance standards.
• Liaised with various key internal and external stakeholders.

Melbourne, Australia

• Managed recruitment and induction of Telstra B2C sales contractors.
• Led and guided 1 direct report and 70 indirect contractor reports.
• Provided satisfactory customer experience, strongly implemented practical sales compliance, recruitment and coaching methodology.
• Rolled out the national induction and coaching program and materials, as well as the Telstra Nexus platform across Victoria.
• Retained and up-skilled sales representatives.
• Liaised with internal and external stakeholders.Key Achievements:

Adelaide, Australia

• Ensured campaign targets were met for sales and customer experience on a daily, weekly and monthly basis.
• Managed all state operations for Telstra B2C and B2B channel.
• Led 3 direct employed reports and 25 direct contractor reports.
• Directed senior team managers and mentored junior team managers to successfully build and manage teams of sales contractors.
• Coordinated with recruitment and training personnel to ensure timely and effective induction training, on-going coaching, and customer experience and compliance audits.
• Provided ongoing reporting on sales, customer experience, compliance, and leakage.

Adelaide, Australia

• Telstra Outbound Aquisition, Retention, Customer Service B2C CampaignsKey Roles and Responsibilities:
• Co-ordinate a team upwards of 30 contact centre contractors on varying campaigns for the purpose of acquisition, retention, and/or customer service
• Measure productivity of sales consultants on a daily, weekly and monthly basis in line with business targets
• Engage in ongoing coaching, call monitoring, and compliance auditingAchievements: Managed team consistently above sales and customer experience targets Was offered State Manager of direct sales position as the result.

Graduate Certificate, Business Administration And Management, General

Year 12 (Sace)