Mark Britton Email & Phone Number

Uithoorn, NH, NL

Hoofddorp, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

Managing a multi-national teamIndividual and group coachingEnsure consistent execution of our Support objectivesCollaborate cross-functionally with different departments to ensure that we understand and meet our customer’s needs

Amsterdam Area, Netherlands

More of a senior position within TomTom Telematics/WEBFLEET with more responsibility and challenging tasks, which led to a very enjoyable 2 months as a CSM- Pro active support, onboarding, relationship building, farming, retention, expansion, complaint case and high level escalations- Supervisor Backup- Conduct interview's - Productivity management.

Amsterdam Area, Netherlands

After working in consumer support for 3 years I gained a promotion to Tomtom Telematics. My day to day duties involve providing product information and effective technical support through multiple channels. Responsible for providing professional and effective support, making sure customers and resellers receive the answer/solution they need right.

In this role I needed to utilise and manage my work time to be able to meet the targets and objectives set for me. I also had to show great product knowledge to be able to assist with the day to day technical queries as well assisting with sales queries. During my time at Tomtom I have attended all possible training sessions and am fully empowered as an.

In this role I needed to build customer relationships through a variety of different media channels and maximize retention as well as generating new business. I needed to be able to demonstrate knowledge of relevant systems, products, processes and procedures to be able to provide a first class experience for customers.I had to show the ability to work.

Newport, United Kingdom

In this role I was 2nd line support to agents within the call centre and also had to liaise with other ISP’s and Telecommunication companies. I had also become part of the Service Enhancement Team (SET). This is a very small group of individuals from all resellers across the call centre, who worked together in enhancing the service for clients as well as.

Newport, United Kingdom

• In this role I was tasked as a first line support advisor providing technical and customer support to Virgin.net Customers. I was required to communicate via the telephone, email and letter. The issues that I dealt.
• Observing and Coaching for my team members
• Arranging and chairing team meetings
• Escalations via telephone, letter and email
• Holding feed-back sessions with agents as a result of there Observe and Coach sessions
• Mentoring Duties for new agents

Gnvq Level 3 Advanced, Leisure & Tourism

9 Gcse'S Grades B - D