Mark Buckley Email & Phone Number

Associate Consultant

United Kingdom

Enhancing leadership capability & performance improvement through lean methodology, habit & culture change. With a focus on delivering transformation through the inspiration, coaching and enabling of people with an aim everyday to invent and initiate flexible and collaborative new ways of working, whilst improving the Customer Journey.

Huddersfield, England, United Kingdom

As a business coach, I focus on incremental gains to drive continuous improvement in people and processes. I'm passionate about unleashing the potential of people to be at their best. As a trainer, I deliver engaging learning that sticks.As a process consultant, I'm a fierce advocate for the customer and I've an instinct for hunting out waste and non-value.

Leeds, England, United Kingdom

Global Programme Lead in Operations Transformation. Delivery of Agile / Lean / Six Sigma operational excellence programme where my key responsibilities were as lead and mentor for the global community of Master Trainers and 100 Operational Excellence/ Agile coaches. Delivered and led the flagship global Operational Excellence programme for 3,700 front-line.

Leeds, England, United Kingdom

Responsible for creating and implementing the strategy to engage 30,000 colleagues in global Operations to deliver better customer outcomes for the services they delivered. My role in this start-up team was to transform the culture of our organisation from Risk Management and Production Efficiency to putting the customer first. As a global team of 5, we.

Leeds, England, United Kingdom

Managed the global Structured Coaching quality team who coached and trained call centre Team Managers to deliver Best in Class customer service by 'coaching the coach' and setting the standards for call monitoring and coaching. I led a global team of over 100 Structured Coaching managers and coaches responsible for the Contact Centre Training and.

Managed the first direct and HSBC UK Structured Coaching quality team who coached and trained Contact Centre Team Managers to deliver Best in Class customer service. Responsible for managing sales and service call quality; risks and regulatory reporting. Responsible for chairing the regulatory sales and call quality governance to identify and fix customer.

Birmingham, England, United Kingdom

Change Management – project manager of Treating Customers Fairly programme.Manager of Management Information (MI) team - responsible for accurate and timely production of internal data reports; performance reporting and Performance Management.Manager of support services for the branch network – team of 8.Business Risk analysis and reporting. Devising and.

Scotland, United Kingdom

Responsible for managing a territory of 12 retail banking branches and 70+ people in Scotland and then in West Yorkshire.Responsible for all areas of Profit and Loss, recruitment, complaints, revenue and collections. Line manager, coach and mentor to Branch Managers.

Leeds, England, United Kingdom

Responsible for achieving branch loan income, delinquency and insurance revenue goals within a strict audit and regulatory framework.

Huddersfield, England, United Kingdom

After leaving school, my first job was at Barclays in a variety of banking customer service roles.