Mark Carpenter Email & Phone Number

Austin, Texas / Mandeville, Louisiana

• Coordinate the successful installation of complex sound systems, music platforms, visual platforms and sensory branding equipment.
• Communicate with construction contractors and/or on site contacts to ensure on-time installations.
• Negotiate labor rates with field operations network and coordinate the delivery of equipment to arrive in advance of an on-time system installation.
• Act as liaison between Mood Media and a globally recognized name brand client base and specific assigned clients, ensuring newly built or remodeled locations are installed according to customer expectations and.
• Interact and utilize engineering and Field Operations department resources to maintain systems integrity and customer’s expectations.
• Accurately maintain multiple client account databases to positively impact visibility throughout the company

Austin, Texas / Mandevile, Louisiana

• Receive incoming and outgoing calls from our clients in a call center environment.
• Analyze accounts in database to assist clients with technical, billing, and account questions
• Administer daily problem solving for clients seeking help in resolving issues/problems
• Work independently to provide real-time solutions for client inquires/problems
• Coordinate work with other departments and functional areas across the company to meet the needs of our clients.

Nashville, TN / Mandeville, LA

• Serve as point of contact regarding technical audio/visual issues for multiple National clients totaling over one-thousand individual sites.
• Work closely with the sales and business account management team to win new business and increase sales to existing customers.
• Support sales team to upgrade existing clients; including new contracts and addendums.
• Provide corporate accounts with exceptional service and support through timely and successful delivery of solutions to meet clients’ needs and objectives.
• Provide control site training for clients on multiple audio/visual platforms utilizing screenshare.
• All responsibilities detailed in the Client Services Coordinator/ Dispatcher position.

Nashville, TN

• Provide outstanding customer service and technical support to all internal clients.
• Troubleshoot client audio/visual technical issues to resolve without dispatching service technician.
• Maintain assigned market schedules and ensure service orders are completed per guidelines set by the operations department.
• Enhance department reputation by accepting ownership for accomplishing new and diverse requests
• Schedule and route service technicians on daily service calls in multiple territories Nationwide.

Greater Nashville Area, TN

• Prepare CMA and Ford Theaters ahead of various musical acts scheduled to perform
• Ensure entire Hall of Fame is re-set for next business day
• Assist with supervising temp staff, set-up staff, housekeeping staff, and vendors
• Ensure the cleanliness of the facility, and event space
• Perform housekeeping, janitorial, maintenance and other duties as assigned

Nashville, TN

• Greeted current and potential future clientele.
• Analyzing Nielsen SoundScan reports and inputting information onto Excel spreadsheets
• Researched and targeted key demographics for TV and radio advertisements
• Successfully created lyric pages on artist’s respective websites
• Production Assistant on music video for Bubba Sparxxx single “Right” featuring Rodney Atkins

Bachelors Of Science, Music Business, 3.43 Gpa

Educated on all roles of the music industry through music-specific subjects including, but not limited to, artist management, music.

Certification, Sound Engineering & Production Management

Five week concentrated training that emphasized hands-on experience and a strong foundation of skills and knowledge in audio recording and.