Mark Dickason Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

As part of the ClearView Projects Delivery Team, I liaise with Business and Technical Stakeholders supporting Life Insurance processes (Operations, New to Business, Quote and Apply, Distribution, Underwriting, Claims, and Service Maintenance processes).I lead the full end to end project delivery from ideation, planning, governance, technical delivery, change management to handover to BAU processes with all relevant checkpoints along the way

Sydney, New South Wales, Australia

As part of the Mortgages, Deposits and Wealth Business Stream, my objective was to ensure business acquisition readiness & merging of Citibank mortgages to the wider NAB Group end to end and transition into BAUAchievements & Outcomes• Demonstrated my ability to lead the mortgage project stream (multiple work packages) achieving the following outcomes: o Delivered a product strategy based on regulatory target market determination guidelines benefiting customerso Delivered a multi-channel customer support model supporting customers for their transitiono Delivered Treasury & Finance mortgage securitization reporting updates to assist with bonds investor paymentso Delivered NAB Broker initiatives supporting the commissions process for Citi brokers transitioned to NABo Managed operating model updates to support merging and integration of Broker Distribution teamso Successfully program managed Citi Project Teams in the off sale of mortgage productso Ensured credit risk continuity of financial models (capital adequacy) between the portfolios for operational readinesso Worked with procurement to manage vendors on-boarding to align with NAB vendor requirementso Extensive project governance framework involvement with senior executive stakeholders (Steering Committee)o Used requirements analysis to support problem solving due to sudden change of direction and prioritieso Worked with technology teams ensuring quality at all stages of the testing lifecycle supporting a smooth migrationo Supported the organizational change management team in the delivery of content for customer communicationso Collaborated with technology obtaining cost estimates and applying cost effectiveness strategies around solution planning ensuring cost savings are made to technology deliveryo Documented option-papers for senior stakeholders to support my presentation skills for informed decision makingo Applied strong project coordination managing work packages meeting business needs

Sydney, New South Wales, Australia

Represented the Core & Digital Technology Servicing Teams to manage B2B projects for business and issuing clientsAchievements & Outcomes• Facilitated the business case preparation leading to the approval of key initiatives being VISA Optional Issuer Fee, and Mastercard settlement improvements (scope, objectives, project schedule, resources, budget, requirements, and benefits)• Monitored, tracked, and ensured timely completion of software development life cycle deliverables for multiple concurrent projects within an agile environment (sprint grooming, sprint planning, stand-ups, showcases, and retrospectives).• Demonstrated cross functional team leadership for business case development including adherence to project governance frameworks presenting to the Project Oversight Committee and Change Advisory BoardsKey Responsibilities• Develop detailed project plans covering budgets, resources, delivery schedules, benefits, scope, and schedule timeline• Monitor and manage project progress to meet planned budget (actuals v forecasting), timeframe, and client expectations• Supported Product Owners with benefits analysis supporting business case development• Leveraged my oral and written communication skills to effectively provide tailored status reporting to stakeholders• Manage expectations of stakeholders by ensuring open communication channels maintaining honesty and integrity• Management of technology agile squads (sprint planning, stand-ups, retrospectives) for all assigned projects• Identify, assess, and develop appropriate control measures for project risks and issues

Sydney, Australia

Worked as part of the Digital Technology Transformation Team delivering projects bringing business transformationAchievements & Outcomes• Managed the successful delivery of projects below:o Successful program delivery and implementation of a digital credit decisioning tool, and global screening products (KYC, ID Matrix, Sanctions, PEPs) providing seamless integration to core enterprise systems whilst supporting stronger financial crime prevention processes and enhanced regulatory compliance to the AML / CTF Act o Demonstrated digital project management implementing process improvements with a new mortgage origination system resulting in simplified user experience (UX), straight through processing with same day conditional approval• Participated in the RFP tender and selection process for the new mortgage digital origination platformKey Responsibilities• Full project life cycle (PMLC / SDLC) activities, including facilitation of all agile ceremonies for assigned projects• Liaise with Head of Transformation, General Management, Product Owners, Sponsors, Stakeholders, Business Analysts, Solution Architects, Developers, Testers, Release Managers, and Vendors supporting project delivery• Manage RAID register and report critical items early to senior management• Performed project finance budget management (actuals v forecasting) activities and third-party invoicing• Extensive senior executive stakeholder management resulting in trusted relationships• Provided weekly tailored status reporting updates to stakeholders advising project progress and top key risks and issues• Management of software development with agile project management with strong emphasis on quality product delivery• Follow and comply with all project governance standards (Steering Committee representation)• Collaborated with all team members ensuring accountability for completion of individual deliverables and actions

Sydney, Australia

As part of a dedicated client-facing team for NSW Health I provided professional services leading the technical customized digital rollout of a Time & Attendance / Payroll product across all of NSW Public HospitalsAchievements & Outcomes• Led the digital project management for the end-to-end agile delivery of a customized product rollout for NSW Health of a new digital Time & Attendance and payroll system resulting in $3m reduction in casual agency spend• Supported product development (with strong version control) contributing to global functionality (including mobile application development) by working with clients taking suggested product improvements from concept ideation to delivery• Managed and delivered the digital calculation of the regulatory health nursing hours per patient day measure (NHPPD)• Delivered payroll award rule updates aligned to health industrial relations enterprise agreements• Successfully managed multiple projects (client-facing) simultaneously (post NSW Health) ensuring on time delivery• Collaborated with customer success teams applying effective customer management skills improving client satisfaction• Lead and co-ordinated go-live activities including the execution of the deployment plans and checklists• Facilitated business analysis workshops with clients ensuring accurate requirements supporting technology deliveryKey Responsibilities• Provide collaborative client stakeholder management to deliver projects and to form strong partnerships • Managed project finance budgets, resources, schedules, RAID registers, and scope management• Facilitated project kick off sessions communicating project plans, milestone commitments, change process, and QA plans• Directed and led client presentations, highlighting project progress and milestones achieved in a clear manner

Sydney, Australia

Worked as part of the Technology Project Delivery Team providing project management and business analysis effort to system enhancements for the Aussie Home Loans Toolbox broker management system.Key Responsibilities• End to End Project Management and Software Development Lifecycle (Agile) responsibilities.• Develop User Stories and Acceptance Criteria & facilitate sprint grooming / planning / retrospectives & showcases• Manage technology applications squads to ensure on schedule epic / feature release deliveryAchievements & Outcomes• Led the business analysis gathering requirements & end-to-end technology solutions delivery through to delivery of the project of a new General Insurance module linked within the mortgage origination process increasing Insurance business unit revenue• Successfully managed both onshore & offshore technical development teams to be high performing and quality focused via Agile delivery (product backlog management, sprint grooming, sprint planning, story point estimation, velocity, sprint burn down, show cases, retrospectives (continuous improvement)

Sydney, Australia

Worked with the Banking & Finance Services providing business analysis support to Treasury ProjectsKey Responsibilities• Conduct business elicitation workshops, document business requirements, perform reviews and obtain approvals.• Liaise with the Quality Assurance Team ensuring functionality is tested and is fit for purpose.• Promote business analysis best practices to the wider Macquarie Group via BA Community Group eventsAchievements & Outcomes• Led the business analysis gathering requirements and the technology solutions delivery effort (Waterfall SDLC) in treasury data warehouse enhancements introducing new calculations of delinquency hardship, and default bands for treasury reporting• Led the business analysis & technical effort (Waterfall) supporting the implementation of a new covered bonds securitization program• Led the business analysis & technical effort in the delivery of new compliance required reporting by the Reserve Bank of Australia for all mortgages

Sydney, Australia

Worked with the RBS ES Group providing business analysis support to the Product TeamKey Responsibilities• Conduct business elicitation workshops with key project stakeholders.• Document business requirements (functional, non-functional), perform reviews and seek stakeholder approvals.• Liaise with the Quality Assurance Team ensuring functionality is tested and is fit for purpose.• Promote business analysis best practices to the wider Commonwealth Bank BA Community GroupAchievements & Outcomes• Led the business analyst effort creating required documentation to support remediation work in building a new credit risk change process implemented with required check points for approvals. • Led the business analyst gathering requirements effort supporting policy alignment of income verification across all personal lending products. The team reached 80% alignment which removed customer & colleague confusion whilst generating a better experience for all• Identified as a subject matter expert across lending origination & servicing, as a result was the Lead Business Analyst in developing the lending transformation roadmap supporting alignment across all personal lending products• Built up a reputation as a trusted resource delivering all aspects of business analysis (gathering requirements elicitation workshops, documentation, reviews, approvals) as well as technical delivery management (build, quality assurance, defect resolution) via the Waterfall SDLC approach

Greater Grand Rapids, Michigan Area

Expanding my professional and business analyst skill set, I took on a role in the consumer network marketing industry and moved to Grand Rapids, Michigan in the United States.Specific Project Responsibilities and Experience:Facilitated technical business requirements for the Global Sales Incentives ProgramsRequirements validation and verificationReporting of commissions for independent business ownersStakeholder Management across multiple business areasEnterprise Development & TestingDevelopment of Test Strategies and ScriptsPerformed Business User Acceptance TestingMaintained professional skills and business knowledge via IIBA sponsored webinars including networking functions within the IIBA Chicago chapter.

Sydney, Australia

Following the sale of Wizard Home Loans to GE Capital, I was a member of the team of technical business analysts that reviewed and analysed the impacts on the business covering financial reporting, portfolio analysis, month-end processes, funds securitisation and general ledger reporting.

Sydney, Australia

Having moved to the Production Support team, I was delegated the responsibilities of leading the production support team as well as providing business analysis support to the small projects register.Specific Project Responsibilities and Experience:• Documentation of Technical Business Requirements for small projects.• Liaise with stakeholders to improve the efficiency of business processes.• Led a small team of developers in managing the production support issues register.• Participated in process re-engineering discussions regarding the automation of daily transactional services tasks.• Logging of Project Change Requests.

Sydney, Australia

GE Capital was a service provider to other non-banking financial institutions to provide home loan origination and servicing support. I was seconded on a project role to the Bluestone Mortgages account.I was allocated to a small team that expanded my responsibilities in multiple roles including: Technical Business Analyst, Systems Analyst, QA Tester, & Implementation Analyst and occasionally Developer.Specific Project Responsibilities and Experience:• Performed Project Management & Technical Business Analysis tasks on all Bluestone Mortgages Projects covering the entire System Development Life Cycle.• Workshop facilitation of current & future state• Performed all business analysis for the introduction of Debit Card functionality on the New Zealand portfolio• Provided Team Management for Developers & Testers assigned to the Bluestone Mortgages project• Managed the overall introduction of new brokers onto the On Line Web Based Systems including screen design.• Assisted/Supported the Business in UAT/System Testing.• Assisted external Auditors (PWC) in their IT Auditing of Bluestone Mortgages.

Sydney, Australia

To gain further experience in the non-banking financial institution sector I moved from Melbourne to Sydney where I commenced my role as an Analyst/Programmer with GE Capital (formerly known as Australian Mortgage Securities Pty Ltd, & Australian Financial Investments Group).Specific Project Responsibilities and Experience:• Performed system analysis, design and coding tasks for all assigned tasks• Developed related unit test plans• Performed system new feature presentations

Melbourne, Australia

Over my four-year (4) tenure with Coles Myer I worked within 2 separate divisions, Myer Direct and Myers. My experience covered all systems associated within Distribution Centres across Australia.Specific Project Responsibilities and Experience:• Performed all assigned development tasks on allocated projects• Development of Unit Test Plans• Projects covered Checking, Label Compliance Checking, Consolidation, Manifesting, Despatching and Store Confirmation• Participated as a developer in Year 2000 Projects, implementation of Australian GST as well as automated EDI purchase order transmissions

Sydney, Australia

Working as a consultant with Synon, I was able to gain insight and experience in the non-banking financial institution sector, as I was seconded to Priority-One (now AMP Banking)Specific Project Responsibilities and Experience:• Performed Technical Analysis, Design, Development and Testing of Business Specifications written by Business Analysts to ensure the origination and servicing system complied with all regulations.• Projects covered all aspects of Origination and Servicing functionality as well as Customer Letters, Implementation of Loan Variations, Scheduled/System Reporting and Fixed Rate Maturity.

Melbourne, Australia

With Synon Inc in 1996, I initially undertook continuous educational courses, both theoretical and practical, enhancing my knowledge of both the AS/400 and Synon/2E. Upon completion, I coordinated Synon HelpDesk. I then took on the role of Synon/2E Educational Officer and I conduct all Synon/2E Training Courses.

Successful Course Completion, Developing A Business Case

Course content included the following: What to include in a project's business case description Using the five economic indicators.

Business Analysis For The It Professional, Business Analysis

Activities and Societies: This course was in line with the current version of the Business Analysis Body of Knowledge published.

Itil Foundations V3.0 Certification, Itil Service Management Foundations V3.0

Activities and Societies: Exam Codes EXIN (ITIL) - Pearson VUEThe follow topics were covered: Continual Service Improvement (7 Step.

Bachelor Of Computing, Information Systems

Bachelor of Computing (Information Systems)

Associate Diploma In Business, Microcomputing

Associate Diploma in Business (Micro-computing) Advanced Certificate in Information Technology

Advanced Certificate, Information Technology