Mark Daly Email & Phone Number

Jeffersonville, Indiana, United States

• Provide support for applications and IT systems in a professional and friendly manner.• Work with Information Systems Managers to review business needs for industry specific software and provide communication to end-users on how to use the software with new updates.• Conduct inter-company department communications on changes with client business workflows and how to optimize efficiency.• Document each interaction meticulously in our ticketing system, building a comprehensive knowledge base.

Skokie, Illinois, United States

• Communicated bugs reported from end-users to developers effectively, ensuring swift resolution and improved user experience.• Aligned technology initiatives with the CEO’s strategic goals.• Created comprehensive process documentation, making knowledge accessible to all team members.• Conducted routine maintenance to prevent downtime and ensure equipment reliability.

Winchester, Indiana, United States

• Implemented robust remote access solutions, allowing secure access for remote workers and field staff.• Conducted regular vulnerability assessments and implemented necessary patches.• Ensured a positive user experience by resolving issues efficiently and empathetically.• Translated high-level vision into actionable steps, aligning with long-term organizational goals.

Winchester, Indiana, United States

• Develop custom web application to track student attendance and display the records for observing patterns/extended absences.• Review and ensure compatibility of software and updates.• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.• Maintain support and needed operations of wireless network, computers, and NAS.

Muncie, Indiana, United States

• Offer each customer personal service and polite support to boost sales and customer satisfaction.• Develop strong rapport with customers and create positive impressions of the business.• Coordinate efficient restocking of sales floor with current merchandise and accurate signage for current promotions.

Winchester, Indiana, United States

• Interacted with citizens professionally by phone or in-person to provide information and direct to desired staff members.• Worked closely with staff to reorganize office records and increase productivity.• Organized materials, answered calls, and completed various clerical tasks to support daily operations.

Winchester, Indiana, United States

Recorded boy's basketball games and put them on DVD, transferred various video formats to DVD, and assisted with operation of basketball-related computer software.