Mark Smith Email & Phone Number

Manchester, England, United Kingdom

Manchester, United Kingdom

Planning, developing, training and rolling-out a very successful Service Desk (SD) structure as the first point of contact for all technical issues, queries and requests for Graduate Prospects, the Higher Education Careers Services Unit (HECSU) and the National Council for Work Experience (NCWE). Ensuring all SD calls are assessed, delegated and resolved.

The provision of technical support to all elements of the organisation’s systems and infrastructure. The identification of new and emerging hardware, software and communication technologies & products, ICT methodologies & techniques and the ongoing assessment of their relevance and potential value to the organisation. The provision of support and advice in.

Writing, adapting and delivering training packages to Sales Advisers, Enquiry Line Advisers and Team Managers. Providing on-hand systems and procedural support for first and second line Customer Services advisers. Resolving escalated issues in a timely and cost-effective manner. Providing Team Manager cover during periods of sickness, absence and increased.

Msc, It Systems Development

Bsc (Hons.), Computing Technology