Matt Puddy Email & Phone Number

Highly customer focused with responsibilities in the lifecycle management of existing products and delivering new innovations.Key skills- Stakeholder management- Product roadmap and development timeline management- Product vision and strategy definition and alignment- Customer insight and information gathering- Experienced acting as the voice of the customer- Business case development- Creative thinker and problem solver- Strong communication skills across teams and departments (comfortable presenting across all levels)- Sales enablement and training on products and services (Able to "sell" internally and externally to support best results)- Product launches and decommissioning- Ability to understand the product at ground level while managing a variety of aspects at business level (eg Legal, Financial, and Delivery)

Cheltenham, Gloucestershire, United Kingdom

• Postgraduate lead for the business.• Creating and defining the Media strategy for Postgraduate growth including pricing, products, marketing, market analysis and long-term planning.• Tracking and updating the financial position of Postgraduate sales within UCAS.• Driven sales to 206% of previous financial year (at current date) with a forecast of 247% by end of year.• Member of the Postgraduate Service Board• Launched and managed a completely new product into the market (PG Application Insights)• Responsible for all presentations, demonstrations, webinars and forum meetings for the benefit of Postgraduate.• Acting as the voice of the customer both internally and externally.• Managed the opening stages of the new Unibuddy partnership, covering legal, sales and development requirements.• Stakeholder management and reporting.• Delivered on and offsite enablement and training on products and services, including via webinar.

Cheltenham

Responsible for running the Sales and Marketing for the business.Delivering presentations to new organisations at stakeholder level.Running Monthly webinars for training, networking and raising the profile of the business is the marketplace.Developed a new Sales and Marketing strategy for the business to be implemented with the new inclusion of social selling in addition to direct sales channels.Attended conferences to represent the business.Responsible for creating and delivering complex platform ideas to fulfil customer requirements.

Home Based

- Responsible for driving sales in the mainland Europe schools market (a $600,000 market with development into a $1m market through 2016) across both digital and printed sectors. - Development and management of the distributor network in the region.- Delivering pitches and proposals at all levels of the school and also within partner businesses.- Attending conferences, shows and training events.- Organising targeted events and roadshows for key accounts and areas within the region.- Creating sales plans for over achieving target on the region by identifying key markets and partners to develop an overall strategy.- Use of Salesforce to create, track and deliver an effective pipeline.

Oxford, United Kingdom

- Managing the whole EMEA market with different focus on each region: Africa - development from almost zero (except for South Africa), Europe - Establishing a direct market model, Middle East - Managing an existing distributor network while also increasing the new distributors and partnerships throughout the region.- Overachieved on budget in the region (108%) where it had been performing at 55% of budget in the years prior to my employment.- Implementing a new digital strategy across the region- Attending various conferences and events to present and demonstrate the services and products the company provides to schools and distributors.- Managing Key partnerships for countries (for example Ireland) to ensure year on year sales growth.- Development of new ideas to approach the market with through customer understanding and motivators (for example bundle packages and combined offerings)- Helped with new marketing ideas and campaigns

Cheltenham, Gloucestershire

-Responsible for managing all of EMEA after starting with only - Targeted on £5m sales for region (achieved in 2013) across all 3 territories- Creation and development of a new distribution network in the Middle East when we transitioned away from an existing partnership- Tasked with "fixing" Africa where we had developing issues including the complete restructuring of Nigeria.- Attending various conferences, shows and educational fairs to present the business to the market- Regular country visits to ensure face to face customer meetings producing stronger business relationships- Regular reporting and forecasting to provide sales information to the business.

Cheltenham, Gloucestershire

- To manage the call centre team to perform above KPI’s- Responsible for the generation and analysis of daily, weekly and monthly statistics for forecasting and staffing.- To direct and manage both internal and external sales focussed teams to generate revenue in specific campaigns.- Involved in the creation of marketing campaigns to help achieve individual subject budgets.- Strong market awareness of competitors and the educational marketplace.- Created new ways to use our current services to generate new revenue streams for the business.- Acting as a point of escalation for customers and accounts which require closer or further consideration covering sales, discounts, complaints and guidance.

Cheltenham, Gloucestershire

- The establishment and maintenance of a strong relationship between Oriel and its clients.- Managing a national client base of up to 35 clients.- Assessing financial risk and monitoring accounts through credit control and market awareness to minimise loss and prevent potential fraud.- Responsible for the renegotiation of contracts at Director or Business Owner level.- Gave bespoke onsite training for clients and staff in using of online system.- Created an in-house comprehensive user training guide covering all aspects of the online system.Identifying new potential business areas for growth through expansion and diversification.

Cheltenham, Bristol And Oxford

- Day to Day running of a busy branch.- Recruitment, training and progression of junior staff.- Maintaining current client relationships and generation of new clients, both local and national, through sales. - Planning annual budget and targets and achieving those budgets whilst also minimising branch operating costs.- Planning and executing local sales strategy as part of a national structure.- Seconded to other branches to specifically impact sales generation.