Mark Smith Email & Phone Number

Gardner, Massachusetts

Responsible for all day-to-day management decisions and for implementing the Company's long and short term plans. Insures that the company and it's employees follow the guidelines as outlined in the company's mission statement and six core values. Provides direction and guidance to production and sales staff, and is responsible for the general oversight of all projects to insure an exceptional level of quality and value. Oversees client communications, sales and marketing strategies, costs and time management, and works to continue to improve our unique and proprietary processes that we are so well known for.

Responsible for all aspects of web, print, and promotional projects. Manages production scheduling, client communications, cost and time management. Implement, maintain, and improve current processes. Insures proactive communication with clients, quality control, and proper cost tracking to insure accurate billing and profitability.

Responsible for overall business management, process development, initiation, and accountability, quality control, customer service, pricing policies and profitability for this growing web services firm

Managed day to day operations of company. Project scheduling, production management, sales and marketing initiatives, graphic design and prepress management, sales team direction, quote and estimates, customer service.

Recruit, train and manage representatives for 1.4 billion dollar telecommunications company. Recruited and trained over 150 representatives, receiving multiple promotions.

Oversaw day to day operations and responsible for all marketing services for this multi-media production and duplication company with two offices located in Largo, Florida and Orange, Massachusetts.

Facilitated the transition of clients from one company to another after consolidation of firms. Helped to implement departmentalization of company. Streamlined imaging service protocols including file transfer guidelines, software formatting and usage.

Managed production of hundreds of projects monthly in a fast-paced environment with Government and Fortune 500 companies. Established business plans and administrative policies and procedures. Responsible for all pricing strategies, client support, quoting, and invoicing.