Mark Emerson Email & Phone Number

Durham, North Carolina, US

Durham, North Carolina, US

• IT Systems Manager is responsible for the development and ongoing maintenance/support of architectural solutions in infrastructure, hardware, hosting services and network areas for the KBI Boulder site.
• Network design, storage administration and network protocol support, infrastructure maintenance and optimization
• Install, configure and certify supported infrastructure products and protocols
• Evaluate, system software/hardware alignment to the KBI Site/Corporate infrastructure
• Management of IT Helpdesk staff, IT helpdesk queues, and off-hours rotation schedules
• IT project support for GxP qualification requirements.

Thousand Oaks, CA, US

• Partnered with global teams to align site with Enterprise standards - maximizing enterprise team’s efficiency and execution of enterprise wide project deployments.
• Managed hundreds of Windows servers maintaining patches, applications, lifecycle management, and hardware refreshes. While keeping to GMP documentation practices and meeting SLAs.
• Experienced with documenting project work in standard change control system as well as GMP change control systems.
• Coordinated contractors during server and data center migrations allowing management to focus on the big picture as the migrations progressed, escalating as needed.
• Managed GMP qualified servers including patching, applications updates, and image updates without a single non-conformance while adhering to SLA requirements.
• Architected test lab environment and utilized server retirement process to reduce project hardware costs to zero, allowing administrators to test and analyze new server images, test architecture designs, and demo.

Thousand Oaks, CA, US

• Scripted Network team’s standard operations and metrics, freeing network team members from week long metrics collections and review processes.
• Windows administration - managing hundreds of servers maintaining SLAs, patches, image states, application updates, and documentation.
• Unix/Linux Administration - Red Hat Linux and Solaris servers when application owners required these types of environments.
• Network Administration - preforming OS updates, hardware replacement, and lifecycle management.
• Enterprise Wireless deployment for entire site enabling unprecedented mobile productivity for lab techs, managers, and client’s.

Thousand Oaks, CA, US

• Provided standard server side support for HP, Dell, and Solaris servers.
• Conducted weekly inspections of data center and voice/data equipment rooms to ensure safety standards and document any hardware in predictive fault state.
• Preformed rack and stack operations, part replacement, troubleshooting, and installing standard OS images.
• Lead physical migration of live servers during data center reconstruction process and resolved cabling issues by redesigning cable management system under raised flooring.

Bachelor'S Degree, Information System Security

Associate'S Degree, Computer Network Systems