Mark Johnson Email & Phone Number

Alberta, Canada

Calgary, Alberta

Key Achievements & Responsibilities:* Served as a key member of Advanced Desktop Team engaged in building, maintaining client relationships and providing VIP service to Executives, BOD and other clients.* Worked with the asset management team to advise on the kind of hardware needed for a particular project while acting as the first point of contact for inquiries regarding the feasible timeline for a project and the resources.* Led the Windows 7 roll-out team and employed special systems to upgrade and debug operating systems to over 1000 workstations.* Provided IT support for remote field sites as well as at public utility hearings.* Led the client’s building to building relocation of over 600 people through organizing and directing my team and developing materials to complete the project on time.* Developed user documents to help train staff in use of AV equipment, mobility, and other processes in a language that even new employees could understand and follow.* Saved the company a significant amount of funds by undertaking IT support and installation of new and replacement printers against having to budget finance for a Xerox representative to come in for the same job* Provided mobile (BlackBerry, Microsoft Surface, Windows Phone) and AV technical support.* Maintained hardware inventory levels that save both cost and time for AltaLink by reducing the time-consuming tasks and costly paperwork associated with purchasing, invoicing, expediting, and other inventory-related tasks.

Calgary, Alberta

Key Achievements & Responsibilities:* Deployed, installed, configured and troubleshoot desktop applications, network failures, third-party software, desktop and laptop systems, printers and mobile devices.* Provided proactive preventative maintenance to ensure the client’s success.* Saved company funds through assessment of financial conditions for the company’s faulty printers. Investigated and outlined how purchasing new printers was more cost effective than repairing and maintaining the existing out-of-date printers.* Prioritized requests for IT support whilst constantly ensuring achievement of client’s SLA’s.* Developed forms and documentation for Service Desk, clients and colleagues.* Worked on every internal project for the region and worked at every centre in Western Canada (except Regina) while building and maintaining excellent relationships with each centre.* Developed Microsoft Office peer-to-peer training program.* Involved in the on-call support rotation to support the client’s requirements.

Vancouver, Canada Area

Key Achievements & Responsibilities:* Operated, monitored and controlled the operations of computer system and related peripheral equipment.* Processed a million cheques a night, printed all reports to be conveyed to the correct department and/or bank and confirmed all work was on-time and correctly.* Supervised the work of the staff as well as workflow on various shifts.* Trained all new employees over 20 years, in multi-functional areas, to achieve team effectiveness with high work performance and quality on multiple jobs.* Worked collaboratively with support groups and departments to ensure SLA’s were met.* Responded accordingly during system emergencies to minimize downtime to mission critical applications.