Mark Greiner Email & Phone Number

San Antonio, Tx, Us

Atlanta, Georgia, United States

Great Atlanta Are

IT Project Coordinator responsible for working with global project managers with the development and management of domestic IT and administrative IT projects that focus primarily on upgrading existing technology, asset management, and administrative policies & procedures. Creation and implementation of Service Level Agreements, Standard Operating Procedures, incident tracking, software/hardware planning/deployment necessary to deliver effective & timely support solutions to our legal users. Previous role at the firm as a senior service analyst supporting nine (9) North American offices of international law firm responsible for supporting several hundred corporate end-users. Tier 1/Tier 2 support responsibilities utilizing industry standard support tools and escalation procedures.

Greater New York City Area

Provided desktop & floor support for New York Office of Clyde & Co.

New York, New York

• Service desk analyst providing support to several hundred users for private hedge-fund• Provide Tier 1/2 support utilizing industry standard Service Level Agreements• Track and manage incidents to provide timely escalation and resolution • Responsible for knowledge base management for both internal IT/public solutions (SharePoint)• Perform application installations via LANDesk and test Windows 7 desktop images• Assist desktop engineers with special projects, floor visits and other on-site technical issues• Procure, deploy and manage mobile (smartphones, tablets, accessories) for firm-wide users

Greater New York City Area

Provided software/hardware support for 1000+ worldwide users for prestigious US law firm headquartered in New York, NY • Supervised two (2) other rotational staff members and provided weekend support to international user base • Provided 24 x 7 support including desktop and remote access • Performed special projects/services for high-priority VIP users (partners, counsel, associates)• Supervised department during manager/supervisor absence

White Plains, Ny

Provided software/hardware support for 2500+ worldwide users for top-ranked international legal organization in a centralized environment located in Times Square, NY / White Plains, NY• Escalated and reported problems adhering to established SLA guidelines• Developed and maintained department training materials for on-boarding new analyts• Migration and OS platform services (both hardware/software migration - XP - Win 7 - Citrix) • Managed deployment and maintenance of on-site hardware for White Plains location• Performed special projects/services for high-priority VIP users (partners, counsel, associates)• Supervised department during manager/supervisor absence

Bachelor Of Science (B.S.), Mis / Management Information Systems, 3.75

Activities and Societies: Project Management Institute, US Army Veterans Educational Program, Help Desk Institute Program concentration.

Associate Of Science (A.S.), Technology Studies, 3.81

Activities and Societies: Computer Club, Educational Assistance, Spackenkill School District Computer science, networking, internet web.