Mark Griffin Email & Phone Number

Little Rock, Arkansas Area

- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems and replaces defective components when necessary.- Provide real time escalation response for support issues.- Communicate with other departments to report and resolve Network related problems.- Fully utilizes change management procedures and provides input for.

Little Rock, Arkansas Area

• Responsible for providing support to WINDSTREAM data customers. These data customers will primarily Major businesses that purchase IP-based services, but will also include independent Internet Service Providers and key.
• Interface directly with the business customers, customer IT organizations, and Account Team Managers and Sales Engineers in WINDSTREAM coverage areas. Mentor and provide feedback on areas of improvement
• Utilize an automated ticketing and order provisioning systems to record and track resolution of customer issues.
• Provisioning and turn-up support for customers of the services listed above.
• Coordinating and scheduling customer turn-ups with the customer, local operations and sales account team.

Little Rock, Arkansas Area

As the team lead for DNOC-Surveillance 1st shift I am responsible for the following duties: - Provide training on new additions to our network. - Identify ways to streamline and optimize our processes and procedures. - Handle technical escalations within my shift. - Mentor and provide feedback on areas of improvement - Promote cohesion by acting as a.

Little Rock, Arkansas Area

Provide operational support for the data network. Monitor network alarms, communicate with technicians and vendors, investigate alarms down to root cause, create trouble tickets into Remedy for tracking and investigation purposes, and dispatch appropriate personnel.Knowledge of data networking concepts, such as TCP/IP, routing and subnetting.

Conway, AR

• Responsible for resolving difficult software and networking issues that had been escalated from Level 1 agents.
• Worked directly with software engineers to properly document issues and apply necessary solutions.
• Distributed fixes and patches to Level 1 agents across floor to reduce handle time on calls.

Conway, AR

• Received inbound calls from small to medium business customers regarding their hardware and software.
• Generated revenue through hardware and accessory sales to clients after resolving their primary issue.

- Perform repairs and installations on desktops and laptops.- On-site network setup and consultation.- Help customer's find hardware/software solutions for their business needs.- Generate business leads for our EasyTech Business Consultant.

Computer Science / Information Systems

Education record

Activities and Societies: Future Business Leaders of America