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@sutherlandglobal.com
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Markh Rodriguez is listed as Quality Analyst at ConnectWise, a company with 1425 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a work email signal at sutherlandglobal.com and a matched LinkedIn profile for Markh Rodriguez.
Markh Rodriguez previously worked as Quality Assurance Specialist at Connectwise and Information Technology Help Desk Support at Connectwise. Markh Rodriguez holds Bachelor Of Science - Bs, Computer Science from Technological Institute Of The Philippines.
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AeroLeads found 1 current-domain work email signal for Markh Rodriguez. Compare company email patterns before reaching out.
Highly skilled professional with several years of IT experience. Proven ability to resolve technical problems, quickly learn and implement new software programs that expedite productivity, minimize downtime and maximize system performance. Seeking for a position as a Information Technology Help Desk Technician in an organization where my skills can be effectively utilized towards the growth of the organization and myself which is able to provide me job satisfaction and self development also. I have knowledge in networking, servers, security and server management. I am also knowledgeable in troubleshooting using ticketing system.
Listed skills include Technical Support, Windows, Remote Desktop, Routers, and 2 others.
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A career timeline built from the work history available for this profile.
Philippines
- Investigates client complaints.- Enforces processes, scope of limitation, and procedures via weekly random audits.- Reviews all low survey scores and provides feedback to the technician’s manager.- Create and generate weekly and monthly reports on all Quality related activities.- Recommends good practices to training and production for implementation..
Philippines
- Respond to tickets either real time (Calls/Chats) or offline (Emails, scheduled after hours work)- Manages basic AWS services such as EC2, S3, EBS, RDS, Auto Scaling and Load Balancer as prescribed on our knowledgebase.- Add/configure network and personal printers (Kyocera, Sharp, Canon, Epson, Brother)- Creates/modify OUs in Active Directory and Azure.
- Handles schedule upload and time keeping related issues for agents- Provides different types of coaching depending on agents need- Provides hourly and daily report to managers with regards to updates on what's happening on production- Provides support to sales agents, technicians, SME and other Team Leaders regarding technical, customer service or.
Phil Plans Taguig
- Properly install financial software to any Windows computer.- Troubleshoot software related errors.- Setup and troubleshoot Online Banking Errors.- Remotely login to the client's computer if necessary using LMI.
- Clean virus infected computers remotely or On-Site- Manages servers and end-user devices.- Configures Wifi connection and fix other wireless concerns- Fix Operating System issues and Network related problems- Goes On-Site if necessary to fix clients issues
MJ Plaza Building #106 Valero Street Salcedo Village
- Troubleshoots internet connection related problems- Configures and solve email problems- Collaborates and interacts with other department to solve complicated concerns
- Troubleshoots internet connectivity, television programming and VOIP service- Coordinate with different department to check outages or known issues affecting the service within the area- Assist agent concerns as a floor walker
- Handles escalation for better customer satisfaction- Monitor customer satisfaction reports- Helped agents as SME and gave out solutions to address their needs- Troubleshoots handhelds and smartphones- Process escalation tickets forwarded to main office- Process account changes and corrections
- Troubleshoots hardware and software malfunction- Answers desktop and laptop related concerns- Process reports and tickets for technician dispatches- Educates customers on how to use computer programs- Fix and troubleshoot error messages
Other employees you can reach at connectwise.com. View company contacts for 1425 employees →
Jagannath Sahu
Colleague at Connectwise
Mumbai, Maharashtra, India, India
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KP
Kristin Parcells
Colleague at Connectwise
Greater Tampa Bay Area, United States
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VH
Vikrant Hirave
Colleague at Connectwise
Mumbai, Maharashtra, India, India
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DA
Darren Angelo Reyes
Colleague at Connectwise
Caloocan City, National Capital Region, Philippines, Philippines
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SK
Suresh Konar
Colleague at Connectwise
Pune, Maharashtra, India, India
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SP
Snehal Pendharkar
Colleague at Connectwise
Pune, Maharashtra, India, India
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AG
Aadesh Gaikwad
Colleague at Connectwise
Pune, Maharashtra, India, India
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TS
Tanya Smith
Colleague at Connectwise
East Haven, Connecticut, United States, United States
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PN
Precious N.
Colleague at Connectwise
Reisterstown, Maryland, United States, United States
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JG
Juan Galvan
Colleague at Connectwise
Houston, Texas, United States, United States
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Quick answers generated from the profile data available on this page.
Markh Rodriguez works for ConnectWise.
Markh Rodriguez is listed as Quality Analyst at ConnectWise.
AeroLeads has found 1 work email signal at @sutherlandglobal.com for Markh Rodriguez at ConnectWise.
Markh Rodriguez is based in Metro Manila, National Capital Region, Philippines while working with ConnectWise.
Markh Rodriguez has worked for Connectwise, Reimage Philippines, Sutherland Global Services, Volenday, and 24/7, Inc.
Markh Rodriguez's colleagues at ConnectWise include Jagannath Sahu, Kristin Parcells, Vikrant Hirave, Darren Angelo Reyes, and Suresh Konar.
You can use AeroLeads to view verified contact signals for Markh Rodriguez at ConnectWise, including work email, phone, and LinkedIn data when available.
Markh Rodriguez holds Bachelor Of Science - Bs, Computer Science from Technological Institute Of The Philippines.
Markh Rodriguez is listed with skills including Technical Support, Windows, Remote Desktop, Routers, Troubleshooting, and Software Installation.
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