Michael Montgomery Email & Phone Number

Tampa, Florida, United States

Naples, Florida, United States

Network Engineer and VMWare support engineer for the local an remote datacenters.

Cape Coral, Florida

Responsible for supporting clients as a member of the high touch team, both on client sites as well as from remote. Was responsible for designing, implementing, managing and servicing clients’ networks and critical systems. Take escalated issues from Help Desk team as well as provide technical mentorship.

Sidney, Ohio, United States

Strategic contributor and highly motivated leader with over 2 years’ experience strengthening IaaS enterprise modeling. Manager of 6 resources providing support and development for North and Latin America locations (200+) Results-oriented professional with a talent for tracking trends, formulating methods to improve customer service, and capitalizing on new opportunities. Expert in improving performance by conducting inventory analyses, retaining top talent, and supporting strategic operational plans. Recognized for developing and implementing projects and programs within time and business constraints in stride with enterprise direction and mission. Strong record of identifying areas needing improvement, reducing shrink, boosting implementation, and decreasing operational expense. Superb communication, interpersonal, leadership and problem solving skills.

Sidney, Ohio, United States

Implements, upgrades, maintains and troubleshoots server systems including operating systems, software, compute server, storage, virtualization, email, Active Directory, and cloud.Monitors and troubleshoots server performance (availability, capacity, and utilization).Procures server equipment and manages subcontractors involved with server installations.Provides server technical support directly to users and through ticketing systems.Creates technical support documentation for server systems and processes.Coordinates additional resources needed to accomplish tasks and projects.Develops, implements and maintains policies and procedures.Escalates service requests as needed to meet client expectations.Participates in supporting server projects and initiatives.Provides on-call and remote troubleshooting support as needed.- Nutanix- VMWare- HYCU- Cisco- DELL- ServiceNow- MS Teams- Power BI- Sharepoint- Solarwinds

Sidney, Ohio, United States

Managed physical and virtual server, storage architecture, and virtualized application/desktop publication projects. Maintained and upgraded servers and related hardware. Evaluated network and infrastructure systems for constant improvement opportunities and shortcomings.Provided documentation, project tracking, and management reports. Followed trends. Promoted to the lead role.- Nutanix- VMWare- HYCU- Cisco- DELL- ServiceNow- MS Teams- Power BI- Sharepoint- Solarwinds

Sidney, Ohio, United States

Implements, upgrades, maintains and troubleshoots desk-side systems including operating systems, software, compute , storage, virtualization, email, Active Directory, and cloud.Monitors and troubleshoots system performance (capacity and utilization).Procures client side equipment and manages technicians involved with installations.Provides client side technical support directly to users and through ticketing systems.Creates technical support documentation for systems and processes.Coordinates additional resources needed to accomplish tasks and projects.Develops, implements and maintains policies and procedures.Escalates service requests as needed to meet client expectations.Participates in supporting client side projects and initiatives.Provides on-call and remote troubleshooting support as needed.

Sidney, Ohio, United States

Implements, upgrades, maintains and troubleshoots print server systems including operating systems, software, print server, storage, and Active Directory.Monitors and troubleshoots server performance (availability, capacity, and utilization).Procures printer equipment and manages subcontractors involved with printer installations.Provides printer and print server technical support directly to users and through ticketing systems.Creates technical support documentation for printer systems and processes.Coordinates additional resources needed to accomplish tasks and projects.Develops, implements and maintains policies and procedures.Escalates service requests as needed to meet client expectations.Participates in supporting printing projects and initiatives.Provides on-call and remote troubleshooting support as needed.