Mark H. Email & Phone Number

Aurora, Co, Us

Washington Dc-Baltimore Area

• Led the establishment of the Artificial Intelligence Portfolio (AIP) within the Department of Veterans Affairs’ Business Integration and Outcomes Services (BIOS) division; Directed business strategy for AI initiatives and fostered enterprise-wide innovation and efficiency.• Played a pivotal role in the development of IT portfolios across the VA enterprise. Applied IT portfolio management concepts, methodologies, frameworks, practices, processes, technologies, tools, and maturity models to align portfolio IT investments with measurable mission and operational performance outcomes.• Directed facilitation of information resources management techniques, analysis, briefing and writing studies for decision-making, productive measurement and improvement, management improvement, methods, and standards to organize conflicting requirements and evaluate project/study data.• Designed and recommended innovative Business Architectural practices for VA’s OIT; drove positive change and delivered successful business strategies and translations to Senior Executive Service (SES) members, Information Technology Account Managers (ITAMs), and other business leaders.• As Associate Director I personally led, designed, and implemented OIT Portfolio Integration and Management's (PIM) Business Operations Model and Human Capital Development. This transformative effort elevated PIM from a four-person tiger team to a fully developed federal department.• Authored after action reports and other reports defining root causes for deficiencies within SLAs. Wrote recommendations on best approaches on identified deficiencies through utilization of fault tree analysis and Business process models (BPMs).

Washington, Dc (Remote)

•Co-Led realignment of $8 billion dollar IT investment action for entire U.S. Department of Veterans Affairs. Our direct actions gave clarity to a confusing prior system of budget articulation and wholly led to the VA Investment boards final approval of the FY24 Presidential Budget proposal.•Recommended and provided Business Architectural advice for the VA’s Office of Information Technologies that effects positive change and delivers successful business strategy and translation to SES, ITAMs, and other business leaders.•Co-Author of contract PWS for FFRDC contracts; COR over $9 million FFRDC contract(s).•Focusing and aligning VA OITs strategy and mission definition/outcomes; increased operational efficiency and capacity for growth; improved decision making; added agility to the business model and overall IT execution.•Assisted with enterprise shared services relating to VA Data & Analytics and common operating platforms; my work ensured correct budget equations were being used in a multi-administrative platform.•Direct facilitation of information resources management techniques, analysis, briefing and writing studies for decision-making, productive measurement and improvement, management improvement, methods, and standards to organize conflicting requirements and evaluate project/study data.•Guided director through authoring of job criteria definition lists, Internal organizational chart, team alignments, workflow structuring, Supervisory union guidance, department mission statements, and other organizational responsibilities.•In-depth knowledge of, and experience in, applying formal IT Service level Management processes and procedures to include development of MOUs, SLAs, OLAs, other formal work statements and written agreement/contracting documents.

Denver, Colorado, United States

Oversight of 3 programs totaling over $238.5 million a year in medical billings and assistance. Responsible for risk assessment, program effectiveness, communication to Congress, CDC, VBA, VHA, and others, and institution and analysis of program systems and methods of operation daily.

Denver, Colorado, United States

The primary function of the Supervisory Contact Representative is to manage the Customer Service Center activities (Customer Experience Dept), which include telephonic, written and electronic inquiries from Veterans, beneficiaries and providers, Congressional liaison activity, and reconsideration of claims for benefits payable. The Supervisory Contact Representative is responsible for planning, organizing, directing, and controlling the day-to-day functions of the Customer Service Center.

Denver, Colorado, United States

Examined a variety of routine and complex claims for payment, to include adjudication of authorized and unauthorized medical and ancillary care and travel for Veteran and Family Member programs in a worldwide VA claims benefits program. Exercised independent judgment and adjusted the daily sequence of events for processing functions and production. Examined a full range of vouchers / medical claims having a wide variety of complicating factors to include Other Health Insurance calculations, payment authorization, and batching payment requests. Examined accounts to resolve difficult reconciliations requiring an analysis of adjustments and corrective entries in the account. Prepared correspondence to all parties involved, including letters transmitting adverse decisions or requests for additional information. Determined the most effective methods for communicating and presenting written analyses.

Business Analytics and process improvement for government contracted projects.

Virginia, United States

Led all events pertaining to executive service, administration & personnel management, data management, and Partnering with institutional leadership, special committees, and consultants to support execution of key initiatives. Developing inclusive planning processes. Translating strategies into actionable and quantitative plans. Mobilizing and managing teams of individuals charged with executing strategies. Responsible for Directing all the Advisory Division Services, including mergers and acquisitions, IPO, fund raising transactions, market analysis, business planning, private placements, valuation and due diligence services to ensure that all of these activities are in accordance with companies set of objectives, targets, policies and processes.