Mark Woods Email & Phone Number

Covington, Kentucky, United States

Middlesboro, Kentucky, United States

Middlesboro, Ky

▪ Oversaw and maintained a complex network environment consisting of Avaya VSP routers, Extreme switches, Avaya 9100 series access points, Avaya Identity Engine Server, Windows servers, approximately 200 Windows and 300 Apple computers, 300 iPads, 1400 Chromebooks, 80 printers, and 1400 active directory user accounts. This involved management for the Board of Education, elementary school, middle school, and high school.▪ Assisted with designing, implementation, and deployment of a full network refresh of all networking equipment. This includes Avaya VSP routers, Extreme switches, Avaya 9100 series access points, Avaya Wireless Orchestration System, Avaya Identity Engines, and Avaya IP office phone system. ▪ Managed the Avaya IP Office phone system which consisted of 160 phones and four fax lines across multiple locations.▪ Maintained the district’s dense wireless network which consists of 140 Avaya 9100 Series access points. I utilize Avaya Wireless Orchestration System and the command line interface via ssh to push critical updates and changes to the end devices.▪ Experienced in troubleshooting network access control issues using Avaya Identity Engines.▪ Manage Lightspeed Web Filter to prevent the access of illicit websites. The Lightspeed Web Filter is also used to capture Wi-Fi authentication requests from wireless access points to act as a RADIUS server.▪ Transitioned multiple workstations to three ESXi virtual servers.▪ Supervise technicians to ensure classroom technologies are always in working order.▪ Implemented a working knowledge base system to assist end-users with common troubleshooting techniques. ▪ Oversaw service desk operation for tickets assigned to the help desk queue and efficiently process first-in-first-out, based on priority; while providing exceptional customer service.▪ Monitor network and servers daily, proficiently verifying the integrity and availability of all hardware, server resources, systems and key processes.

Harrogate, Tn

▪ As a Senior Computer Support Technician, I provided excellent customer service and technical expertise to approximately 4,000 end-users. This included being the primary technical lead for the newly constructed DeBusk Osteopathic School of Medicine as well as the remote sites in Knoxville, TN.▪ Provided computer, network, and voice over internet protocol (VOIP) phone support for the campus to increase organizational productivity.▪ Developed technical solutions through the utilization of a workgroup consisting of staff, vendor and service resources. This workgroup designed and implemented hardware and software application improvements.▪ Employed knowledge and technical skills to troubleshoot numerous issues involving software, hardware, email, networking, and active directory services.▪ Consistently sought to enhance system efficiency and provide maximum system uptime. Managed a system to ensure all video conferences were scheduled correctly and ensured a member of the technology department was available to provide support during the meeting.▪ Managed more than 4,000 users and their desktops and laptops, ensuring technical needs were met.

London, Ky

▪ I was assigned as the Information Management Officer for the 1-149th Charlie Company in support of “Operation New Dawn” while deployed to Iraq. I provided oversight and management of the Army’s Secure Internet Protocol Router and Non-secure Internet Protocol Router network of more than 30 computers and multiple phone lines during the major pull out of Iraq.▪ Set up satellite communication systems and moved users to correct organizational units within active directory multiple times to enhance efficiency during military base moves.▪ Implemented strategies to provide a stable network during the length of the deployment to enhance operational productivity. This included regular meetings with the company commander to ensure that Federal security operations were met and operational procedures were being implemented.▪ Implemented, maintained and oversaw all aspects of the information technology systems and solutions. Ensured users followed the best practices which included regular password changes and security training.▪ Maintained a secret security clearance during the deployment to Iraq.▪ I received an Army Accommodation Medal for exceptionally meritorious service while assigned as Charlie Company 1-149th Infantry Information Management Officer.

Pineville, Ky

▪ Utilized extensive technical skills while managing a network consisting of four Windows servers and approximately 100 Windows and 300 Apple computers, and 100 iPads in the district.▪ Assisted with configuration of Avaya 5510 and 5520 network switches.▪ Solved numerous problems involving networking, software, hardware, operating systems and directory services to ensure maximum system uptime.▪ Administered PC and Apple computers to enhance end-user productivity.▪ Suggested high-level recommendations on upcoming technology needs and priorities.▪ Maintained accurate and timely data on current and past technology operations.

Bachelors Of Science, Information Technology - Infrastructure Concentration

Associate’S Degree, Associates Of Applied Science In Computer Information Technology (Network Administration Option)

Information Technology