Mark Doyle Email & Phone Number

Newbury, England, United Kingdom

• Accountable with the Site Lead for the overall running of a COVID 19 testing sites infrastructure and facilities.• Responsible for teams of up to 60 Operatives and 5 leaders.• Maintain communication and information sharing.• Create and maintain vital documents.• Excellent customer service skills.• Able to remain calm under pressure.

Thatcham, England, United Kingdom

.Com Administrator (Cancellations Team)I worked as a temp whilst looking for employment after being made redundant due to the covid pandemic. I worked in the .com team Admin team working in the cancellations area. My role is to process systematically the return of products back to their correct location either within the Thatcham distribution centre or back to the Knightsbridge store and then arrange the return of those products physically to those locations. My main responsibilities include:• Processing cancellations using SAP for both Thatcham article cancellations and Knightsbridge article cancelled items.• Arranging outbound deliveries to the Knightsbridge store and physically sending correctly labeled Tote boxes and cages to the correct location/floor at the store. • Using Storm to check orders have definitely been cancelled.• Working closely with the management team, warehouse operations and the queries team to make sure every cancellation worked on is accurately sent back to the correct location in a timely manner so that the stock is available to be resold again as quickly as possible.

Newbury, England, United Kingdom

I was responsible for managing and delivering a wide variety of projects which are commissioned by the client. The projects vary from porting a few hundred mobile numbers for a small business to arranging and rolling out 10,000 mobile handsets for high value worldwide companies, whilst always representing and promoting the company brand at all times.My main responsibilities included:• Project planning.• Holding meetings/Presentations.• Creating project delivery timelines.• Working and delivering projects within an agreed budget.• Preparing rooms so delivery days are successful for customers.• Managing people/trainers so they deliver what is required.• Creating reports to update key contacts on how a project is being delivered.• Maintaining professionalism at all times as I am working customer premises. • Being proactive and make suggestions for changes if things are not working.• Adapting quickly to changes within work environments• Ensuring I am accessible and approachable • To create strong and healthy relationships with customers/stakeholders

Newbury, England, United Kingdom

I managed and delivered a wide range of contract implementations from small public sector customers to customers from worldwide corporations. The implementations would vary from making a few tariff changes on a small business account to arranging and delivering tariff changes for accounts with over 100,000 connections.My main responsibilities included:• A high standard of accurately and confidently answering customer enquiries.• Process requests from customers accurately.• Communicating confidently with all levels, both internally and externally• Managing projects and arranging implementation of new contract terms for very large high value corporate organizations with minimal disruption.• Ability to work unsupervised to complete my daily work load.• Training new starters in the role to confidently work unsupervised.• Ability to put together processes which are used within our area.• Champion of a specific area which has a high impact within our team (Public Sector) and communicating and finding out updates frequently. • Passed Prince 2 Foundation certificate in 2016.

Newbury, England, United Kingdom

I had the responsibility of being the central contact for large Enterprise customers to investigate and collate accurate information for any high-profile network faults to raise into Vodafone engineers.My main responsibilities included:• A high-level standard of accurately and confidently answering customer enquiries.• Process requests from customers accurately.• Ability to communicate at all levels internally and externally, confidently.• Training new starters in the role to confidently work unsupervised.• Ability to investigate/problem solve faults and provide evidence before raising a network case into our Technology teams/engineers to resolve.• Managing a portfolio of high-profile customers network cases on a day to day basis, setting customers’ expectations as to when an update will be available for the case they have raised.• Ability to work unsupervised to complete my daily work load.• Customer focused, motivated individual who drives to get results for customers providing updates to suit the customer business requirements.• I was the contact for our Secure Accounts team to investigate High profile/secure customer details.

Newbury, England, United Kingdom

I was the central point of contact for a large energy customer to deliver a first-class service for over 10 years.My main responsibilities included: • A high-level standard of accurately and confidently answering customer enquiries.• Process requests from customers accurately.• Managing projects from start to finish for a high value customer.• Ability to communicate at all levels internally and externally, confidently.• Training new starters in the role to confidently work unsupervised.• Ability to work unsupervised to complete the daily work load.• Working for the Secure Accounts team.

Theale, England, United Kingdom

A highly thought of individual achieving the highest customer service level and being trusted to be a member of the team which ran the call centre floor on a day to day basis.My main responsibilities included:Floor Team 1998 - 2000• Ability to schedule floor statistics and call forecasts.• Ability to manage a call centre floor, making decisions to achieve the call centre SLA’s.• Confidently answer customer escalations.• Managing staff.Customer Service Advisor (Level 4 Advisor – Highest level) 1995 - 1998• A high-level standard of accurately and confidently answering customer enquiries.• Process requests from customers accurately.• Provide leads to sales team for potential investment opportunities.• Training individuals to a high standard to improve the call centres high level of service.

Newbury, England, United Kingdom

Business & Finance, Btec Diploma (Equivalent To 2 A Levels)

Gcses