Mark Valentine Email & Phone Number

Salem, OR

I was the 2nd person hired for the CX team, the department pulling double duty for both internal QA and external customer support in our 18-person startup

Studied Game Art and Development to create 3D assets for video games.

Bellevue, WA

I was requested to return for the close of Destiny 2 by my former manager. I worked on allshipping platforms (PlayStation 4, Xbox One, and PC) and my team’s purpose was twofold:thorough scrutiny of the final product and assisting lean development teams with their specifictesting. I was also on a 4-person team testing the new server architecture for the.

Bellevue, WA

• Worked directly with Microsoft managers to create SharePoint video channel pages that fit the needs of their team and brand, completing updates promptly while maintaining an excellent level of customer service
• Facilitated knowledge transfer to another team for hand-off of general end user support, including running training sessions and demonstrations over Skype, when I moved into a high touch position focused on supporting.
• Worked with Senior Executive teams to deliver company-wide communications via video
• Made training videos for site features and UI refreshes and maintained the site's Help section
• Created and maintained secured SharePoint pages and lists, keeping proprietary content secured to specific groups and troubleshooting video, page, and security issues as needed
• Acted as liaison to the Engineering team for both end users and internal stakeholders and provided usability and design feedback for platform updatesIn addition to my media platform duties, I was also solely.

Seattle, WA

• I provided administrative support to the Senior Vice President of Employee Benefits for the Northwest region, as well as assisting the entire Account Management team. In this role, I:
• Scheduled and confirmed appointments for the Senior VP and served as her primary contact
• Provided administrative and marketing support for the development of proposals, presentations, and client communications
• Provided back-up support to other Executive Assistants and teams
• Assisted Account Managers to develop employee benefit summaries covering: annual renewal changes, enrollment procedures, miscellaneous benefit changes and/or clarifications
• Finalized materials for client meetings (copying, binding, and incorporating attachments)

Bellevue, WA

Tested Destiny on all 4 shipping platforms across 3 international regions for both physical and digital distribution methods. I focused on the PlayStation 4, which saw the highest percentage of sales and end-user engagement, specializing in player usability issues and content designed for long-term customer retention. Destiny was one of the largest new IP.

Bothell, WA

I used a proprietary GIS program to create and modify live data on the front end, includinginterior floorplans to aid mobile users at retail chains, museums, and universities around the world. My first team was the go-to team for high priority work and projects with urgent ship dates, while my second worked directly with customers to resolve issues in.

Redmond, WA

I studied video game design and programming. I learned how to program in C and became familiar with DigiPen’s proprietary ProjectFUN game engine, working on two game teams to produce two separate indie games over the course of eight weeks.

Sugar Land, TX

I worked on Section 8: Prejudice, a multi-platform downloadable shooter. I tested daily builds for stability, discovered and documented bugs, did regular regression testing, playtested the game frequently to offer design and gameplay balance feedback, and reviewed test plans to ensure that interfaces and feature sets were up to release quality and behaved.

Dallas, TX

I used course outlines written by industry professionals to create interesting, engaging online courses to educate and train real estate agents and brokers.

Houston, TX

I helped Anchorcast Entertainment create and test their first self-published game, Core Fighter (http://web.archive.org/web/20090604144705/http://www.anchorcast.net/corefighter/). I created minor art assets, helped refine gameplay balance, did debug and quality assurance work, suggested improvements to user experience, and assisted with concept and design.

Bachelor Of Arts - Ba, Game Art And Development

Bachelor Of Science - Bs, Computer Science

Activities and Societies: Physics Club, Graphics ClubStudied assembly, C, and game design. Attended physics and graphics programming.

Bachelor Of Arts - Ba, Business