Mark J. Email & Phone Number

• Address customer objections, ensuring smooth transactions for potential homebuyers and refinancers • Maintain a high level of performance by meeting and exceeding monthly KPIs, outstanding QA • Independently manage outbound call campaigns to targeted prospects within Genesis Cloud CX • Facilitate shadowing sessions for newly onboarded employees during their integration process• Remain compliant with mortgage industry regulations, fair lending practices, and data privacy •… Show more • Address customer objections, ensuring smooth transactions for potential homebuyers and refinancers • Maintain a high level of performance by meeting and exceeding monthly KPIs, outstanding QA • Independently manage outbound call campaigns to targeted prospects within Genesis Cloud CX • Facilitate shadowing sessions for newly onboarded employees during their integration process• Remain compliant with mortgage industry regulations, fair lending practices, and data privacy • Participating in professional development initiatives such as GROW and Blue Crew projects Show less

• Built rapport with over 63 small businesses in key areas, keeping records compliant to requirements• Managed a high volume of phone, email, and web leads, converting over 33% of sales leads• Designed and prepared marketing layouts in an effort to support strategic telemarketing campaigns• Resolved 76% of escalated customer calls via Zoho software, fostering relationships through CRM

• Strategized directly with SMBs to enhance ROI through targeted advertising and SEO• Coordinated conferences through the pipeline tool, Salesforce, from a volume of sales calls • Fielded incoming leads, qualified, presented, and closed sales of advertising solutions• Analyzed demographics to identify and target key representatives of five distinct regions• Conducted online demos and conversations regarding complex technology concepts and solutions

• Managed, executed, and unified voter contact outreach campaigns utilizing VoIP technology• Launched fundraising events and local outreach programs, promoting community engagement

• Opened area campaign offices in California, Ohio, and Washington, expanding operations• Actively listened, recruited, trained, and overcame objections to retain volunteers• Oversaw press releases and publications to provide solutions based on operational needs

• Fulfilled medicinal recommendations per need• Maintained a high level of performance by adhering to monthly KPIs• Communicated with key stakeholders to confidently present information on available products• Trained new hires in sales enablement, cashiering, and customer service• Awarded top seller per average transaction value third quarter

Austin, Texas Area

Concentration: Social Psychology and Theories of Personality

258 West 2Nd Street

B.A., Psychology

High School, Psychology