Mark Oliver Email & Phone Number

Gloucester, Gb

Bristol, England, United Kingdom

Cheltenham, England, United Kingdom

Role responsibilities• Regularly evaluated training needs and linked the development plans with the business objectives and training initiatives, using a blended learning approach• Developed and managed relationships with key stakeholders to pro-actively enable the design, development and evaluation of effective solutions that met the needs of the individuals, teams and/or business development objectivesKey achievements• Redesigned and delivered the one-day in-person induction resulting in a 100% increase in satisfaction scores• Designed and delivered the enhancing client relationships training programme for Associate Financial Planners, one of whom won best financial planner at the 2023 Money marketing awards• Scoped, designed, launched and delivered the Attivo Academy, the Company’s inhouse programme to grow the next generation of financial planners which was nominated for best advisor academy at the 2023 Money marketing awards

Oxford, England, United Kingdom

Role responsibilities• Worked with subject matter experts to develop, deliver, monitor and evaluate INTRAC’s open and tailor-made in-house training for clients, delivered virtually and face to face • Managed the training department budget (average £200,000)• Line managed the elearning officer and training coordinator• Developed new business through prospecting, proposal writing and negotiation • Oversaw the management and development of INTRAC’s elearning platform, MoodleKey achievements• Improved and standardized courses on INTRAC’s elearning platform, Moodle• Introduced a standardized monitoring and evaluation process for online courses• Took over oversight of the FCDO’s Strengthening Small Organisations with Big Ambitions project with a budget of over £100,000 • Helped INTRAC courses receive an average score of 8.2 out of 10 for satisfaction

Singapore

• Collaborated with clients to develop learning solutions for virtual and face-to-face settings• Trained groups face-to-face and virtually on Zoom, MS Team and Webex• Scheduled and managed virtual training programs for clients• Managed projects converting face-to-face products to virtual during the Covid-19 pandemic• Facilitated problem solving events for clients• Gave presentations and webinars to clients, the public and the academic community• Wrote reports for clients• Coached individual clients face-to-face and virtually• Mentored new training consultants• Designed and trained train-the-trainer workshops for face-to-face and virtual training

Colombo, Sri Lanka

• Managed cross-functional projects to bring technology into the classroom• Provided ICT support to teachers • Trained teachers in the use of ICT in the classroom• Developed blended English learning resources and programs • Line managed six teachers, carrying out biannual observations and evaluations.

Sabah, Malaysia

• Provided mentoring support to a core group of ten English teachers working in five state primary schools in rural Malaysian Borneo• Collaborated with mentees to set learning goals and measure their achievement• Managed projects involving other mentors in my cluster

Lebanon

I was a valuable member of a small team of teachers and teacher trainers. I led the child protection project where I was integral to the ‘buy in’ of the teachers, CS, exams and projects to the British Council's work linked to the regional Child Protection Awareness programme. I delivered child protection training to all staff as well as set up online access for members who could not attend. I carried out all aspects of my role in a professional and timely manner.In Lebanon, I delivered TKT Essentials Module 1, 2 and 3 to UNRWA primary and secondary school teachers in the Beddawi and Nahr al-Bared camps in Northern Lebanon. For many of the teachers it was their first encounter with communicative teaching methodologies. The training was conducted in a challenging environment of power cuts and political unrest in the local area. In feedback, almost 80% of trainees gave the course 8 or more out of ten. All agreed that the training ‘met my expectations’ and was ‘a high quality event’After the training course I conducted over 30 developmental observations of the course participants. I provided guidance with methodology, lesson planning and implementation. I also needed to keep clear records of each observation. At the end of the observations I identified key areas where further development was needed and delivered a further training session based on the participants developmental needs. Feedback from UNRWA was very positive.I led the young learner summer school project. I wrote course outlines and objectives, syllabi and materials for the centre's summer school, and followed through by email and meetings to ensure all summer school teachers were fully informed. This resulted in the smooth running of the summer school courses without any problems during the term.

Singapore, Japan, Thailand

I delivered general English, business English, academic English and young learner courses at all levels of competence. I also delivered offsite business English courses at local companies and universities, such as Osaka University and Thammasat University in Bangkok.In Thailand I co-ordinated young learner courses in the Bangkok centre, which involved creating lessons, providing training in teaching young learners and giving inductions to new teachers.

Brazil, Japan, Uk, Australia

London, United Kingdom

During my time at Zenith Media, I worked as a media executive on the Pedigree Masterfoods and Calsberg accounts. In my job I worked on TV advertising campaigns. My role involved choosing the best TV programmes for the product and negotiating the best positions in the commercial break, such as centre breaks and first in commercials. This required excellent communication and negotiation skills, and a thorough knowledge of the brand image and target market.

United Kingdom

Professional Coaching For Technologists

Cipd Learning And Development Level 5 Diploma, Learning And Development, Pass

Certificate, Teaching English For Academic Purposes

Master'S Degree, Teaching English To Speakers Of Other Languages, Distinction

Title of Dissertation - Hybrid recasts of grammatical errors, learner awareness, and learner uptake in text-based SCMC (or text chat)

Cambridge Diploma In Teaching English To Adults, Higher Education/Higher Education Administration

Bachelor Of Science (B.Sc.), Business Administration, 2.1