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Mark Joseph Go is listed as Technical Lead at Paper Street Media at Paper Street Media, a company with 32 employees, based in Pasig, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Mark Joseph Go.
Mark Joseph Go previously worked as Technical Lead at Paper Street Media and Customer Experience Advocate at Tala. Mark Joseph Go holds Bachelor Of Science - Bs, Psychology from Pamantasan Ng Lungsod Ng Maynila.
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Experienced Technical Lead in customer support with a proven track record of providing technical guidance, resolving escalated issues, and optimizing support processes. Skilled in cross-functional collaboration, Zendesk for process improvement, and proficient in Google Suite and CRM software. Strong in data analysis, quality assurance, and team leadership.
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A career timeline built from the work history available for this profile.
United States
- Providing technical guidance and support to customer support agents.- Handling escalated technical issues from customers and ensuring timely resolution.- Collaborating with product development teams to resolve product-related issues reported by customers.- Participating in cross-functional teams to address customer issues and improve product offerings.
Makati, National Capital Region, Philippines
- Builds a good standing relationship with our customers. - Provides feedback and ideas on the efficiency of the customer service processes through Zendesk. - Escalates any customer complaints and ensure solutions have been sorted on the same on time.
- Deliver timely, accurate, and respectful answers to customer questions and issues and escalate issues as needed
- Health Claims Processing- Perform data entry and research in various systems and tracking tools - Perform quality inspections, and document findings using required audit processes/procedures. - Processed and handled data entry transactions, member enrollment, maintenance, and issue resolution for a healthcare insurance provider.
Other employees you can reach at paperstreetmedia.com. View company contacts for 32 employees →
Pablo Hernández Lodigiani
Colleague at Paper Street MediaMexico City, Mexico, Mexico
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Francisco Balestrini
Colleague at Paper Street MediaArgentina, Argentina
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Edward Rodriguez
Colleague at Paper Street MediaNew York, New York, United States, United States
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Matthew Glinski
Colleague at Paper Street MediaHollywood, Florida, United States, United States
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José Alberto Mandujano Cuadra
Colleague at Paper Street MediaMexico City, Mexico, Mexico
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Mateo Carman
Colleague at Paper Street MediaBuenos Aires, Buenos Aires Province, Argentina, Argentina
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Mayra Aleman
Colleague at Paper Street MediaMiami, Florida, United States, United States
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Moshe Adormeo
Colleague at Paper Street MediaCalabarzon, Philippines, Philippines
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Onyx Lopez
Colleague at Paper Street MediaHialeah, Florida, United States, United States
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Miguel Mariñelarena
Colleague at Paper Street MediaMexico City, Mexico, Mexico
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Quick answers generated from the profile data available on this page.
Mark Joseph Go works for Paper Street Media.
Mark Joseph Go is listed as Technical Lead at Paper Street Media at Paper Street Media.
Mark Joseph Go is based in Pasig, National Capital Region, Philippines while working with Paper Street Media.
Mark Joseph Go has worked for Paper Street Media, Tala, Keywords Studios, and Accenture.
Mark Joseph Go's colleagues at Paper Street Media include Pablo Hernández Lodigiani, Francisco Balestrini, Edward Rodriguez, Matthew Glinski, and José Alberto Mandujano Cuadra.
You can use AeroLeads to view verified contact signals for Mark Joseph Go at Paper Street Media, including work email, phone, and LinkedIn data when available.
Mark Joseph Go holds Bachelor Of Science - Bs, Psychology from Pamantasan Ng Lungsod Ng Maynila.
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