Product Surveillance Associate
CurrentCooperSurgical is a manufacturer and distributer of medical devices.Job Description:Investigate and evaluate product complaints.Determine if they are FDA reportable.Determine the root causes of complaints.Reveiw electronic complaint documentation for correctness.Document findings.Generate ideas for process improvement to eliminate or minimize chronic issues with devices.Achievements:Reviewed over 2500 complaints, helping to reduce the backlog.Suggested several process improvements which save manufacturing time and improve product quality.Improved the overall quality of electronic complaint documentation through review and correction.