Mark Goodman Email & Phone Number

Chandler, Az

A regional technology services company that provides on-site IT support for Windows Servers, PCs, laptops, networking, infrastructure, and mobile devices.• Provide on-site and/or remote technical support for more than 90 dental and medical practices in the Phoenix Metro area.• Install, diagnose, troubleshoot, and repair hardware, software, networking, phones, credit card devices, and peripherals. • Resolve issues, record the total time on-site, and email daily reports to the… Show more A regional technology services company that provides on-site IT support for Windows Servers, PCs, laptops, networking, infrastructure, and mobile devices.• Provide on-site and/or remote technical support for more than 90 dental and medical practices in the Phoenix Metro area.• Install, diagnose, troubleshoot, and repair hardware, software, networking, phones, credit card devices, and peripherals. • Resolve issues, record the total time on-site, and email daily reports to the Operations Manager.• Check free and used space on physical server drives to proactively prevent space issues. Additionally, check backups and make copies of the most recent backup summary for reports. • Verify status of server RAID and arrays; identify failing drives, and make replacement arrangements.• Install critical updates and run malware and virus scans on servers, PCs, and laptops with multiple software. Show less

Middlebury, In

A metal store fixture manufacturer with 1,000 employees working 3 shifts in 2 million square feet of manufacturing, warehousing, and office environments.• Managed, verified, and maintained backup system integrity and resolved issues that would impede production. • Performed daily user account administration and backup verification, and resolved Help Desk calls. • Distributed server and network updates, patches, and hotfixes via WSUS weekly. • Performed monthly server and… Show more A metal store fixture manufacturer with 1,000 employees working 3 shifts in 2 million square feet of manufacturing, warehousing, and office environments.• Managed, verified, and maintained backup system integrity and resolved issues that would impede production. • Performed daily user account administration and backup verification, and resolved Help Desk calls. • Distributed server and network updates, patches, and hotfixes via WSUS weekly. • Performed monthly server and network infrastructure maintenance.• Installed and configured various peripherals and devices including: Intermec and Motorola wireless scanners, Intermec and Cisco wireless access points, laser printers, Zebra label printers, impact printers, SCSI devices, HP and Cisco switches, smartphones, and more.• Created training documentation that supported the desktop migration from Windows XP to Windows 7.• Maintained a LAN backup system and recovered data when needed.• Provided support and assisted with the maintenance and troubleshooting of Microsoft System Center Configuration Manager (SCCM) and client workstations.• Maintained detailed network infrastructure diagrams using AutoCAD.Key Accomplishments• Worked closely with the Lozier corporate office on a system conversion project that transitioned from existing Leggett & Platt hardware, software, and system, to new servers and wired and wireless network infrastructure. • Set up training rooms, relocated departments and machinery in production areas, and successfully reconfigured the office layout to align with the corporate staffing model.• Installed and administered a Microsoft Terminal Services 2003 server to extend PC desktop functionality and Microsoft Office product suite to Think Clients on the manufacturing shop floor, shipping, and maintenance.• Created and administered SharePoint sites for the entire Leggett & Platt Store Fixtures Group. Show less

Middlebury, In

A metal store fixture manufacturer with 1,000 employees working 3 shifts in 2 million square feet of manufacturing, warehousing, and office environments.• Managed total user, computer, and server account administration in Active Directory. • Monitored network security, internet filtering, and activity for 250 computers, 12 servers, and more than 450 users.• Configured new servers, workstations, network printers, and development/deployment of new PC images for OS deployments… Show more A metal store fixture manufacturer with 1,000 employees working 3 shifts in 2 million square feet of manufacturing, warehousing, and office environments.• Managed total user, computer, and server account administration in Active Directory. • Monitored network security, internet filtering, and activity for 250 computers, 12 servers, and more than 450 users.• Configured new servers, workstations, network printers, and development/deployment of new PC images for OS deployments using Norton Ghost.• Maintained data security, integrity, and recoverability by performing daily and other routine backup operations.• Developed scripts to automate network administration tasks and application deployments.• Installed and maintained Microsoft Windows Server Update Services (WSUS) server to distribute updates, patches, and hotfixes released for Microsoft products to computers and servers.• Helped resolve Help Desk calls locally and remotely to provide the best possible customer experience.Key Accomplishments• Designed and supervised the installation of Gigabit Fiber infrastructure to facilitate wired and wireless networking throughout 2 million square feet of manufacturing and warehousing space and all office areas. The $90K project took 6 months and was completed on time and within budget. • Managed the quoting, procurement, and implementation of a new 500-plus extension digital Toshiba phone system. The project took months of programming, planning, preparation, and user training in preparation for implementation. Began the switchover at the end of the day on Friday and the system was up and running on Monday morning. Show less