Mark Lennon Mba, Pmp Email & Phone Number

Austin, TX, US

Austin, Texas, United States

Strategy for Enterprise customers undertaking Cloud transformationLeading efficiency and improvement projects internally Mentoring colleagues for successCross Functional team leadership

United States

Built Marketplace Partnerships across the Americas MS Teams and AWS Connect experience for Organizations, Managers and Supervisors. Developing new channel and go-to-market strategiesPartner and Client relationship managementExcellent Communication skills and technical business understanding

Austin, Texas Metropolitan Area

• Responsible for leading a CCaaS Migration Program for State of Texas HHS voice services, creating a >$50m Managed Service environment.
• Managed Internal Project team, vendor contracts and technology dependencies
• Prioritized resources and implemented automations delivering 15% internal cost savings across portfolio
• Strict Risk and Issue Management - RAID capturing for all items and escalation
• Detailed Communication Plan management - very frequent cadence to all project stakeholders

Austin, Texas Area

• US Head of Professional Services team delivering $30m Hosted UCaaS Managed Service and Voice transformation program.
• Built Professional Services team of 15 employees - PMs, Engineering, SDMs
• Developed PMO to install governance processes for Program Change and Quality control
• Responsible for program delivering recurring $4M annual PS revenue
• Built Support Operation team (24x7 Managed Service) integrating ServiceNow as ITSM tool
• Achieved target for reduction of cost of program by 5% p/a

Greater Boston Area

• Senior Project Manager on portfolio of UC, Call Center & Enterprise Network projects
• Managed portfolio of $1.5m projects as run rate
• Scope and Pricing contact for New Business opportunities
• Risk, Change, Client and Vendor Management - Excellent Communication strategies

Greater Boston Area

• Senior Project Management services for UC & Enterprise Networking projects within the NE area of US
• Development of PMO in local region
• Consistently achieved monthly upsell targets with strict Change control

Greater Boston Area

• Contract Project Manager within Healthcare Provider
• Management using both PMP & Agile Methodology delivering Infrastructure Server Projects

San Francisco Bay Area

• Lead Business Project Manager for integration of New Wells Fargo Brokerage IVR Solution
• Engagement of SME’s to ensure Business Requirement alignment
• Management of Project Team and Vendor (Nuance) for Application build and test phases

• Delivery of multiple Infrastructure projects to Business Departments and Partners
• PMP and ITIL Methodologies
• Monitoring and Status Reporting of Project Status through PMO (Primavera/Sharepoint)

• Project Lead for Proposal Response, Service Pricing and Client Presentations to win deals
• Financial Management of Projects, ownership of all Project Budgets
• Management of multiple (up to 8) Projects simultaneously budgeted to $3 million

• Proposal Lead on Implementation Projects; Service Pricing for Medium to Enterprise size clients
• VOIP/Call Centre/Network projects
• Communication strategy planning with Stakeholders and Management of Risks and Issues

Australia

• Grew Project Management skills to Senior Project Manager level
• Adherence to PMP Methodology for projects, from $100k to over $3 million.
• Management of Lifecycle of Project, from Sale to Project Closure

Executive Mba, International/Global Studies, Higher Distinction

Bsc, Business

BSc Business (Hons)