Wilson Antolin Jr. Email & Phone Number

Manila, National Capital Region, Philippines

Pasay City, Metro Manila, Philippines

Supervised a team of Implementation Engineers responsible for IVR call flow development and field engineering.

Mandaluyong City, Metro Manila, Philippines

Worked as a consultant for Interactive Intelligence’s Professional Services group. Worked on different projects for customers such as Convergys, Kohl’s, Sallie Mae Bank, WellPoint Inc./Anthem Inc., Pearson Education, Ascension Health, Owens Corning, Xerox, Varian Medical Systems, Monsanto, Cherryhill Management, National General Insurance, The Thomas.

Makati City, Metro Manila, Philippines

Hired initially as MIS Manager to manage the existing MIS department and to address technical challenges that the business is experiencing which causes major customer satisfaction issues. Spearheaded the initiatives to innovate the existing homegrown application and processes and applied more efficient industry standard solutions.Promoted to a global.

Makati City, Metro Manila, Philippines

Started as a Database Developer responsible in designing databases for call center applications. Have shown flexibility by extending responsibilities into other areas such as web application development, telephony and dialer. Have innovated existing agent scripts and created modular prototypes that can be easily deployed with lesser time and effort..