Maxwell Rondael Email & Phone Number

Irvine, Ca, Us

Menlo Park, Ca, Us

Partnering with various business and IT organizations as a trusted advisor to position businesses to successfully implement Experience As A Service Genesys and Contact Center Technology.As a Genesys Cloud Certified Professional helping customers successfully design, architect and implement their contact center in the cloud. Genesys is proud to be named a CCaaS Leader for the eighth year in a row in the Gartner Magic Quadrant.Experience also includes Genesys' Contact Center as a Service, multi cloud voice deployments using GVP SIP Voice Microservices containerized on various Kubernetes platforms such as Google Anthos, Google Cloud, Azure, and specialized customer based K8S environments and Genesys Engage premise solutions.

Los Angeles, Ca, Us

Partnering with the Capital Group's business and IT organizations as an advisor and thought leader to ensure that Contact Center Strategy, Technology Strategy and Architectures support and accelerate the business vision, ultimately bringing value to both the business and clients we serve. The Capital Group services individual investors, intermediaries and institutions and has over $1 trillion dollars in assets under management.

Rosemead, Ca, Us

Providing IT leadership, project management and technical expertise in the support of SCE Customer Service Business Unit's (CSBU) Customer Communication Organization (CCO). Responsibilities include the fulfillment of the CCO's multi-year technology roadmap. Lead, drive and manage vendor and tier 3 SME design and triage conferences. Also responsible for providing functional directions to team in the day to day support of the CCO's VoIP and eServices infrastructure that services over 14 million customers.Accomplishments includes successful execution of a multi-million dollar Business Replacement System Project involving the transition of the CCO's 12 year old telephony system to a 100% VoIP Virtual Contact Center Platform, positioning the organization to expand to a Multi-Channel Customer Engagement Center. Successful database application design and implmentation of the CCO's Environment Change Control ITIL Process. Serve as a Certified SIP 8 / Inbound Voice Genesys System Consultant and led in the strategic planning to anticipate required scaling for capacity or expansion of capabilities.Led the IT CCO's internal technology training which is a team building and knowledge transfer initiative. Designed and authored the IT CCO's core IT and Business alignment processes such as the Patch Management, Asset Management, Server Provisioning processes, Configuration, Change and Release Management processes in support of IT CCO's service catalogue.Recognized for excellent customer service in the support of the CSBU's service portfolio which spans technologies such as Call Routing, IVR and Media Gateway High Availability Platform, Voice and Screen Recording and Analytics, IBM NAS, MS SQL Clusters, HP Server Farm, Windows 2k3/2k8 Servers, IIS and Apache Web Servers and F5 Load BalancersEstablished and manage "The ITIL Community" an internal Community of Practice designed to encourage the adoption and increase awarness of ITIL Version 3 / ITSM Best Practices.

Co-founded Celron. Developed and drove initiatives, charters and provided consulting and implementation expertise on IT Service Management and IT Infrastructure strategic planning, design, deployment and project management.Scope of projects included application development, managing customer staff and suppliers, datacenter & server support, desktop and application support and deployments. At any given point in time about (15) projects and (10) developers, (2) systems engineers, (3) technicians and (1) internet specialist across departments, business units & customers were managed concurrently.Responsible for the full business development life cycles from concept, proposal, SLA / Contract negotiation, forming strategic alliances to resource and task management. As an ITIL and MCSE certified professional, extensive hands-on support was provided on an as needed basis. Increased capabilities and profitability for clients through the successful deployment of e-commerce systems, content management systems, messaging systems, database driven and security enhancements and interactive web sites.Managed all phases of CXO, technical specialists and supplier / contractor relationships. Responsible for hiring, interviewing and managing of technical resources.

Irvine, Ca, Us

Co-founded Alliance Micro Solutions. Responsible for the creation, development and management of the Technical Services group of Alliance Micro that consisted of Microsoft Certified Systems Engineers, Developers and Technicians.Oversaw 7 direct reports within the technical services group and 7 indirect staff spanning an operations department, accounting department and sales department in addition to managing over 30+ suppliers / contractors. Also managed an annual budget of $1,000,000 avoiding cost overruns year after year. Responsible for the development of internal IT Infrastructure and Apps development as well as IT Service Delivery to external customers. Hired, Interviewed and Managed Technical, Operation, Sales Staff and Payroll. Also responsible for Business Development and contract negotiations with clients and vendors.Services included IT Consulting, Certified Training, Seminars and LAN/WAN Support, Field Technical Support and System AdministrationPersonally delivered IT Consulting Services and thousands of hours of IT Classroom Training, Seminars and Presentations on AD infrastructure design, SQL Programming and Administration, Server and Networking Technologies. Main audience consisted of Systems Engineers, Network Engineers, DBA's and Application Developers. Seminars and Presentation audiences included Managers, Technology Planners, Consultants and other Information Techonology professionals.Managed Client CXO, Strategic Alliances and Vendor relationships.

Company Founder. Specialized in Certified Microsoft and Certfied Netware Training and ConsultingManaged 2 operations coordinators and over 20 suppliers / contractors. Also personally delivered IT Consulting and Training Services. Contract Negotiations, Executive and Vendor Relations, Hiring, Payroll.Developed an MS Access relational database to manage the business. This application was later used to launch a brand new business venture.Major achievements included being awarded the contract to deliver the entire MCSE track for Cal State Long Beach's Extension Program resulting in a 95% certification pass rate. In addition to being awarded various contracts for other academic and commercial education centers, RCS also delivered support and consulting services to various businesses.

Irvine, Ca, Us

Presented technical courses as a Microsoft Certified Trainer and Novell Certified Netware Instructor. Managed the Ingram Micro Corporate Data Fax System as System Administrator operating on a Novell Netware platform.Achieved certifications as a Microsoft Professional and Trainer and Novell Netware Instructor. Was one of the early certified trainers for Microsoft Windows NT 4.0. This achievement required rigorous presentation auditions to Microsoft staff at their Redmond WA campus, to Novell staff at their Silicon Valley office and to Ingram Micro Training Director and Executive Management.Improved the capability and the quality of services for numerous various enterprises and value-added IT Service and Consulting firm customers of Ingram Micro.Offered the position to manage Ingram Micro's Fresno training office.

New Braunfels, Texas, Us

Managed all critical aspects of day to day operations of IT Technology and Applications training and consulting to ensure successful delivery of services and maintain high level of customer satisfaction.Specializing in Computer, Networking Technology and Application Software Training. Responsible for schedule creation and managing 30+ Instructors as well as personally delivering training classes as needed. Achieving Instructor status required the completion of extensive process of auditions, delivering presentations to company executive managment and front line managers.Reported to the General Manager with a dotted line to the President and Founder of New Horizons Computer Learning Center which now has over 300 locations worldwide.Interviewed, hired and managed 2 direct reports.

Reston, Virginia, Us

Defense & Space Technology. Engineer supporting Automated Manufacturing Systems, Analog & Digital Circuit Test Design, Failure Mode Analysis, Development of Expert System and Knowledgebase Decision Support SystemsImproved workflow efficiency by the installation and configuration of a Novell Netware 2.15 LAN infrastructure for an engineering facilities management system.Delivered technical presentations to Management and Engineering Team Members.Provided leadership, oversight and assistance to electronic technicians and electrician staff as needed.Held Confidential Level Security Clearance. Responsibilities included Assembly Language programming and designing digital circuits for digital signal emulation for Fluke Automated Test Platforms. Provided support for Real-World coordinate and Cartisian coordinate robotic systems, DEC PDP 11 based environmental control systems and also programmed in SAS / TSO hosted on IBM/MVS for statistical reporting. Other systems and languages included SCO Xenix for control of an XY Coordinate System and LISP programming language for a Texas Instruments Artificial Intelligence rule based inference engine to create a heuristic driven diagnostics application. Weapon systems supported included the Phalanx Close-In Weapons System (CIWS which is still in operation today) and the Standard Missiles (SM-1 and SM-2) that were an integral part of the Aegis Combat Systems.

Bas, Automated Manufacturing Technology

Aas, Electronic Engineering Technology