Mark Lewis Email & Phone Number

Perth, Western Australia, Australia

Support a caseload of clients with disability, injury, illness, and disadvantage to build better working lives. • Ensure all placed clients are supported and contacted at least fortnightly;• Assist with management of claims;• Identify areas where alternative or additional training is required and facilitate this support where appropriate; • Tracking all placements and maintaining an up-to-date records;• Provide on the job support to participants and… Show more Support a caseload of clients with disability, injury, illness, and disadvantage to build better working lives. • Ensure all placed clients are supported and contacted at least fortnightly;• Assist with management of claims;• Identify areas where alternative or additional training is required and facilitate this support where appropriate; • Tracking all placements and maintaining an up-to-date records;• Provide on the job support to participants and employers to ensure Participants maintain sustainable and ongoing employment;• Liaising with employers, clients, and other team members to assist clients to maintain their employment; • Assisting with management of claims; • Escalating risks or concerns through appropriate channels;• Ensuring our clients, employers and those we work with, receive exceptional service at every stage of the process. Show less

Perth, Western Australia, Australia

Reviewing jobseekers progress towards overcoming identified vocational and non-vocational barriers.Ensure all jobseeker records, data and contact hours are recorded in both the electronic and hard copy form on company and government information systems.Ensure the confidentiality and security of records.Maintain and record reporting statistics on a monthly basis to supervisor.Negotiate employment opportunities with employers and promoting job seekers for… Show more Reviewing jobseekers progress towards overcoming identified vocational and non-vocational barriers.Ensure all jobseeker records, data and contact hours are recorded in both the electronic and hard copy form on company and government information systems.Ensure the confidentiality and security of records.Maintain and record reporting statistics on a monthly basis to supervisor.Negotiate employment opportunities with employers and promoting job seekers for vacancies.Undertake reverse marketing and cold canvassing on behalf of our jobseekers.Establish and maintain business relationships with key stakeholders.Participate in individual, team or site meetings, conferences and workshops.Ensure the safe and secure storage of all files and file notes on customer exit.Negotiate and resolve any customer complaints with the Employment Services Manager or Team Leader.Ensure that records of complaints and resolutions are agreed to and maintained on the customer file records.Advocate on behalf of our jobseekers to employers, service providers, government agencies as required.Ensure all activities and workplaces take into account any barriers and or disabilities of a jobseekers and are appropriately modified or customised.Provide tailored individual post placement and on-going support to jobseekers and employers. Show less

Joondalup, Western Australia, Australia

Delivering 6 months of successive CSAT results over 9.4 by setting clear customer first objectives, building staff capability and providing interval feedbackDeveloping business management goals and objectives, ensuring the profitability of organisation activities to drive sustainable development and long-term success through consistent delivery of target monthly objectives and accomplishing sales targets.Effectively supervising the work of employees through training and sharing of… Show more Delivering 6 months of successive CSAT results over 9.4 by setting clear customer first objectives, building staff capability and providing interval feedbackDeveloping business management goals and objectives, ensuring the profitability of organisation activities to drive sustainable development and long-term success through consistent delivery of target monthly objectives and accomplishing sales targets.Effectively supervising the work of employees through training and sharing of knowledge in order to provide feedback and counsel to improve efficiency and effectiveness for future success and growth. Ranked WA’s highest performing Operations Manager through best practice rostering and stock management.Possessing an extensive experience in assessing and identifying new opportunities for growth in current and prospective markets by designing and implementing effective business strategies and managing all daily operations to guarantee organisation efficiency and success.Ensuring to remain educational in approach to the role in order to grow and develop as both a professional and an individual within the workplace. Show less

Hillarys, Western Australia, Australia

Ensuring all products and displays are merchandised effectively to maximise sales and profitability whilst meeting individual and team objectives.Accurate and efficient in forecasting the staffing needs and developing a recruiting strategy to provide optimal staffing in all areas of the store.Demonstrating strong focus on customer and client expectation by identifying and preventing problems while striving for continuous improvement, resulting to improved results for the business… Show more Ensuring all products and displays are merchandised effectively to maximise sales and profitability whilst meeting individual and team objectives.Accurate and efficient in forecasting the staffing needs and developing a recruiting strategy to provide optimal staffing in all areas of the store.Demonstrating strong focus on customer and client expectation by identifying and preventing problems while striving for continuous improvement, resulting to improved results for the business, customers and employees.Communicating effectively with customers by responding to questions about the products or services, improving engagement with merchandise and providing outstanding customer service.Displaying knowledge and experience in managing inventory counts and placement of new products, including new in-store and window displays while confidently portraying a positive attitude at all times and working effectively in a team environment.Driving compliance with property management policies and procedures, codes, and local regulations, as well as ensuring all property records are maintained in accordance with all legal requirements and company policies or practices. Show less

Joondalup

Displaying industry experience and understanding in managing and supporting of daily business management, ensuring proper customer service is delivered, also by recommending and implementing business policies, procedures and programs in the areas of sales and marketing related activities.Exhibiting an in-depth knowledge of maintaining and monitoring the sales process, ensuring the sales are achieved by the prescribed selling method and within the highest level of… Show more Displaying industry experience and understanding in managing and supporting of daily business management, ensuring proper customer service is delivered, also by recommending and implementing business policies, procedures and programs in the areas of sales and marketing related activities.Exhibiting an in-depth knowledge of maintaining and monitoring the sales process, ensuring the sales are achieved by the prescribed selling method and within the highest level of integrity.Consistently working in high pressure situations to a variety of deadlines, often working long hours to meet client needs. Show less

Perth, Australia

Displaying industry experience and understanding in managing and supporting of daily business management, ensuring proper customer service is delivered, also by recommending and implementing business policies, procedures and programs in the areas of sales and marketing related activities.Exhibiting an in-depth knowledge of maintaining and monitoring the sales process, ensuring the sales are achieved by the prescribed selling method and within the highest level of… Show more Displaying industry experience and understanding in managing and supporting of daily business management, ensuring proper customer service is delivered, also by recommending and implementing business policies, procedures and programs in the areas of sales and marketing related activities.Exhibiting an in-depth knowledge of maintaining and monitoring the sales process, ensuring the sales are achieved by the prescribed selling method and within the highest level of integrity.Consistently working in high pressure situations to a variety of deadlines, often working long hours to meet client needs. Show less

Perth, Australia

Managing the day-to-day operations of an area within the warehouse, ensuring your team create memorable experiences and make every customer's DIY projects a reality. Use visual merchandising to create excitement & best advantage, aligning this to store marketing plans.

Western Australia, Australia

Successfully completed various roles ranging from Store Manager to Multi Site Manager and Training Territory Manager within Vodafone.Provide excellent customer service in a fast-paced, dynamic environment and deliver outstanding sales and operational results.Oversee store operations and daily business activities.Minimise stock and financial variances and create various financial reports and documentation.Effectively manage team rosters to maximum coverage at peak trade… Show more Successfully completed various roles ranging from Store Manager to Multi Site Manager and Training Territory Manager within Vodafone.Provide excellent customer service in a fast-paced, dynamic environment and deliver outstanding sales and operational results.Oversee store operations and daily business activities.Minimise stock and financial variances and create various financial reports and documentation.Effectively manage team rosters to maximum coverage at peak trade Setting key performance indicators and managing poor performance.Working with P&L statements to help reduce costs and develop an understanding of revenue and cost levels.Ensure team members adhere to company policies and procedures.Monitor sales & identify improvement opportunities and maintain high performance levels in areas where targets are exceeded.Holding regular performance reviews and coaching sessionsSetting and maintaining future goals and targets to motivate staff to perform at a high level Show less

Warwick

New Zealand

(Adv Cert Of Bus & Assoc Dip Bus - Management)

Year 12 Completion