Mark Longhurst Email & Phone Number

I was asked if I could take some time to assist the Product Development Team at SITA FOR AIRCRAFT in understanding some issues they were having in their pursuit of a potential new product called OptiDispatch. This was essentially an opportunity to use my flight planning experience to help them interpret errors being generated and understand how they might negate the same.

London, England, United Kingdom

My division of the SITA group has, for better or worse, been in almost perpetual change during my employment so the need to adapt & be open minded has been paramount. As a result, I have had a multifaceted career, having rapidly progressed from Analyst to Senior Analyst & into my current role as Customer Applications Lead.I manage a diverse customer portfolio of 100+ airlines, including national carriers, budget airlines, & outsize cargo, with a fleet of 2000+ aircraft, ranging from Learjets to the mammoth AN-225. As a team leader, I have overseen the generation of ~14,000 optimised flight plans per day based on a complex analysis of aircraft performance, weather data, & route validation, combined with air traffic management routing requirements.In addition to core service & product ownership, I assumed responsibility for COTAMs, Navigation, & Fuel Price functions which further optimised flight plan calculations, resulting in greater efficiency & accuracy.Despite working a hybrid-model, I harmonised ways of working within & between teams, removing "dark art" perception & creating a culture of collaboration & education resulting in improved performance & employee satisfaction.This involved establishing data management processes & controls, formalising the department's technical competency & enabling rapid response to unexpected occurrences across the globe & around the clock.I have also travelled extensively to train customers on the product & use of the support system and was chosen to assist two African carriers in achieving authorisation for extended-range operations over 180 minutes on Airbus A330/340/350 aircraft, resulting in fuel & time savings through shorter, more direct routes.My experience in creating processes & procedures, managing the software development lifecycle & facilitating FAT/UAT has enabled me to introduce rigor & effectively oversee critical IT software & operating system improvements - much to the delight of customers.

London Heathrow Airport, England, United Kingdom

I started my aviation career as Flight Dispatch / Load Control Airside Agent responsible for co-ordination of all activities involved in the turn-around of aircraft (SAAB 2000, Boeing 737, Airbus Family A319 to A340, McDonnell Douglas MD11) at Terminal 2 London Heathrow.

Boeing Performance Engineering Fundamentals

Education record