Mark Steele Email & Phone Number

Woodland Hills, Ca, Us

Austin, Tx, Us

Learning Systems Program Manager & Business Analyst for worldwide employees, customers and partners. Responsibilities included managing a team of Delivery Operations Coordinators, oversight and administration of the Learning Management System (LMS) and its integration with other systems (Salesforce/HRIS) and LMS vendor relations management. Additionally, I was responsible for the design/standardization and documentation of operational business processes, internal SharePoint site creation/maintenance and template creation to optimize/automate operational processes. I excelled at defining data taxonomies/standards and report creation/analysis for forecasting training demand and cost analysis, enabling business process improvements, measuring customer satisfaction (CSAT/NPS) and overall tracking of success against goals.

Newbury, Berkshire, Gb

As of Sept 1, 2017 HPE Software is now Micro Focus - responsibilities same as Security Software Sales Enablement Program Manager at HPE.

Houston, Texas, Us

Senior Sales Enablement Program Manager for HPE Data Security Software portfolio (Voltage and Atalla HSM) for worldwide internal sales reps. Responsibilities included developing and delivering sales training solutions utilizing traditional face-to-face classroom, virtual classroom and online modalities as well as delivering new-hire on-boarding programs, quarterly Readiness Roadmaps in alignment with product release plans, sales certification solutions and annual sales play training. Additional responsibilities included tools/processes and template creation/optimization, metrics/reporting and SharePoint site administration.

Redmond, Washington, Us

Training Program Manager responsible for global standardization in planning/scheduling/deploying Marketing training to internal Microsoft employees utilizing classroom (CILT), virtual classroom (VILT/distance/eLearning), online (OLT) and blended modalities. Primary accountabilities included collaborating with matrix of program owners and regional PMs throughout ADDIE lifecycle to plan project deliverables/milestones and plan/document/test/communicate complex logistics requirements in the Learning Management System (LMS) and supporting tools. Additional responsibilities included pivot reporting and qualitative/quantitative analysis, managing budget to quarterly accountability, vendor management, and tools creation/management/documentation for internal business process improvement and optimization.

Redmond, Washington, Us

Trainer Readiness Program Manager responsible for developing/managing Trainer Readiness Operations business to identify/develop/endorse and track utilization/quality of both internal Subject Matter Experts (SMEs) and vendor instructors of internal Microsoft training solutions at a global scale. Primary accountabilities included global trainer capacity planning, creation/activation/maintenance of trainer records and profiles, planning/executing global Train-the-Trainer (TTT) solutions, developing/implementing a global trainer recognition program, designing/implementing an instructor certification program for improving/measuring instructors’ virtual delivery capabilities as well as auditing trainer performance and providing coaching and/or resources to exceed delivery quality targets. Additional responsibilities included managing a TTT budget to quarterly accountability, vendor management and leading delivery operations projects such as global badge scanner device deployment (for automated attendance tracking and reconciliation) and leading a strategic world-wide change management initiative to transition from Live Meeting to Microsoft Lync/Skype as a virtual training platform.

Redmond, Washington, Us

Training Content Release Lead responsible for creating global training deployment plans, developing training/course bill of materials, planning/executing trainer endorsement activities, and standardizing/documenting logistics for delivering training solutions to internal Microsoft Sales, Marketing, and Services employees.

Redmond, Washington, Us

Technical Training Specialist responsible for developing/delivering Windows Server 2003 and Windows Security technical training to internal Microsoft support engineers/consultants.

Redmond, Washington, Us

Service Academy Solutions Architect responsible for creating and facilitating hands-on labs and creating online tests and simulated scenarios to measure knowledge transfer for Microsoft Services new-hire employees.

Redmond, Washington, Us

Technical Training Specialist responsible for beta testing and developing/delivering advanced Windows 2000 technical training to internal Microsoft new-hires, enterprise support engineers and consultants.

Lexington, Kentucky, Us

Network Administrator and Technical Training Specialist responsible for delivering various Microsoft Official Curriculum (MOC) courses focusing on Windows NT/2000, Proxy Server and Exchange.

Redmond, Washington, Us

Operating Systems Engineer responsible for providing technical/troubleshooting support to Microsoft customers on MS-DOS, Windows 3.1, Windows for Workgroups, and Windows 95. After one year, recruited to become technical Platforms Training Specialist for Microsoft Product Support Services new-hires.

Lexington, Kentucky, Us

Network Administrator and Technical Training Specialist responsible for delivering various Microsoft Official Curriculum (MOC) courses focusing on Windows NT/2000, Microsoft Proxy Server and Microsoft Exchange Server. Also delivered training classes on MS-DOS, Windows 3.1, Windows 95, Lotus-123, WordPerfect, Word, Excel, PowerPoint and Access.

Manager responsible for all areas of theater operations including customer service, interviewing, hiring, training, scheduling, payroll administration, concession inventory, equipment maintenance, event promotions, and vendor negotiations.