Mark Mathias is a Development Analyst at KAM Coastal Development. He possess expertise in microsoft office, retail, social media, strategy, leadership and 42 more skills. Colleagues describe him as "Mark is a great self starter who excels in keeping customers happy. He has been critical in on-boarding new customers and doing monthly calls to go over the data and keep customers engaged. His other responsibilities included helping diagnose any technical issues customers ran in to and loading them in to JIRA, as well as gathering customer requests for improvements to the product and working with the engineering team to bring them to life!" and "At LabWorthy Mark has managed our customer success operation with poise, curiosity and passion. As a startup, most team members wear a few hats and Mark has shown initiative by diving in to customer experience, educating himself on usability and contributing his feedback from clients directly in to our strategic planning. Mark manages more than 100 clients and has helped each of them grow through meticulous preparation and empathic engagement. Mark spent countless hours building an analysis for one of our largest customers that helped them understand their business in a new way -- specifically correlating their NPS score with growth in LTV across a cohort of their customers. This was an example of the kind of strategic thinking and initiative he brings to his job. Finally, Mark has high integrity and emotional IQ which creates trust and transparency with clients and his co-workers. "